Commercial Account Manager

Dreher Insurance | Lawrenceville, GA | Hybrid | Full-Time Why This Role Matters As a Commercial Lines Account Manager, you'll play an important role in supporting businesses by delivering exceptional insurance service and coverage solutions throughout the policy lifecycle. You'll manage a portfolio of commercial accounts, serve as a trusted resource to clients, and collaborate with producers, carriers, and underwriting partners to ensure accounts are serviced accurately and efficiently. This role is ideal for an experienced commercial insurance professional who enjoys building strong client relationships, navigating complex coverage needs, and contributing to long-term account retention and growth. Your expertise and attention to detail will help clients protect their businesses while supporting the continued success of the agency. How You'll Make an Impact Manage a portfolio of commercial insurance accounts, providing responsive and consultative service throughout the policy lifecycle. Coordinate renewal activities by marketing accounts, preparing carrier submissions, negotiating coverage options, and securing timely placements. Process endorsements, policy changes, cancellations, billing inquiries, premium finance requests, and related service transactions accurately and efficiently. Build strong relationships with clients, carriers, brokers, and underwriters to resolve issues and deliver tailored insurance solutions. Monitor outstanding account activity and proactively follow up on service requests to improve workflow efficiency and client satisfaction. Identify opportunities for account rounding, cross-selling, and new business development while partnering with Producers to support account growth and retention. Who You Are Client-focused and committed to delivering exceptional service with professionalism and responsiveness. Organized and able to balance multiple priorities while maintaining accuracy and attention to detail. A strong communicator who can explain coverage concepts and service matters clearly and effectively. Relationship-driven, with the ability to build trust with clients, carriers, underwriters, and colleagues. Proactive in identifying issues, solving problems, and following through on commitments. Collaborative and team-oriented while capable of working independently with minimal supervision. Dedicated to continuous learning and staying informed on commercial insurance products, market trends, and carrier guidelines. What You Bring Day One: Active Georgia Property & Casualty insurance license. 3+ years of Commercial Lines account management or sales support experience within an insurance agency, brokerage, or carrier environment. Strong knowledge of commercial insurance coverages, policy structures, underwriting processes, and coverage placement. Experience managing commercial policy renewals, marketing accounts, and binding coverage. Experience working with agency management systems and commercial insurance software platforms. Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel. Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. Excellent written and verbal communication skills. High attention to detail and accuracy in policy administration and documentation. Proven ability to build and maintain strong relationships with clients, carriers, and internal team members. Valuable Additions: Experience supporting accounts with habitational property, general liability, professional liability, and workers' compensation exposures. Demonstrated success identifying account rounding, cross-selling, or growth opportunities within an existing book of business. Experience working with a high-volume commercial lines portfolio. Additional industry designations or continuing education related to commercial insurance. Knowledge of regional market conditions, carrier appetites, and evolving commercial insurance trends. Real Benefits for Real Life At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits. Highlights Include: Multiple medical plan options, with preventive care covered at 100% Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions Employer-paid short-term and long-term disability coverage Paid parental leave Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave Competitive 401(k) company match to help you build your financial future Employee Assistance Program with confidential mental health, legal, financial, and work-life support About Patriot Growth Insurance Services At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do. Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them. About Dreher Insurance, A Division of Patriot Growth Insurance Services: Dreher Insurance (Dreher) is an independent insurance agency located outside Atlanta, in Lawrenceville, GA. Dreher is family owned and operated since 2002, Dreher's business model fosters a team attitude among our employees with a vision to deliver superior client service and always remain a trusted advisor, regardless of size and tenure of a client relationship. Dreher is a partner agency of Patriot Growth Insurance Services, a privately held national insurance services broker ranked 25th largest broker in the U.S. as of December 2024 Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at Pay Range: Posted below* *Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team. Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays. Pay Range $60,000 - $75,000 USD #J-18808-Ljbffr