Senior Success Guide - Marketing Cloud

Job Category Customer Success About the Role The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful. Responsibilities Provide prescriptive recommendations, best practices, and technical advice for improving adoption Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements Become an expert in Marketing Cloud and related products Help customers consistently achieve their business outcomes Generate positive feedback from customers, internal teams and leadership Mentor and upskill Guides through peer shadowing, product knowledge transfers, and strategic feedback Required Qualifications & Skills 4+ years relevant experience Trailhead Ranger Agentblazer Innovator Status Certifications: Salesforce Administrator and Marketing Cloud Email Specialist or Marketing Cloud Administrator or Salesforce Certified Marketing Cloud Account Engagement Specialist Knowledge of Internet development technologies (HTML, JavaScript, XML, API, etc.) is required Consultative and customer-focused approach and engagement style Ability to navigate, elevate, and lead efforts on complex customer requests Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C‑Suite) Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure Degree or equivalent relevant experience required Preferred Qualifications & Skills Validated expertise through official Salesforce certifications Understanding of database concepts and SQL Programming abilities or ability to read code in one or more of the following languages: Java, PHP, JavaScript, AMP Script Previous experience with Salesforce/Marketing Cloud and its technologies Nice to Have Experience in Marketing on Core, Personalization or Intelligence Data Cloud certification Marketing Cloud Developer Certification Compensation In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. The typical base salary range for this position is $99,400 - $150,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Benefits Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. EEO Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr salesforce.com, inc.