Director of Operations

Responsibilities Effectively manage, develop, and lead a team of Facility Solutions Managers (FSMs) that support our clients. Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered. Responsible for identifying, hiring and training all operational employees, including but not limited to FSMs and Night Managers. Must achieve annual revenue growth goals and Develop and maintain positive client relationships and achieve client retention above 90%. Develop and maintain impactful, professional relationships with vendors and Independent Contractors. Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients’ scope of work. Promote and drive cross‑selling opportunities with the sales team and drive non‑janitorial services. Participate in all new client starts for the duration of the new start. Ensure building inspections are completed, followed‑up with and all client data is maintained in CRM. Ensure people development – all 90‑day reviews, Level5 meetings and annual reviews are completed with operational employees. Work in the field with FSMs each week and participate as backfill to the FSM as needed. Relationship management. Success Traits Customer Oriented – Ability to take care of the customers’ needs while following company procedures. Detail Oriented – Ability to pay attention to the minute details of a project or task. Accuracy – Ability to perform work accurately and thoroughly. Problem Solving – Ability to find a solution for or to deal proactively with work‑related problems. Accountability – Ability to accept responsibility and account for his/her actions. Time Management – Ability to effectively manage own time and team so that timelines can be met. Education Bachelor’s Degree or work equivalent Experience 5+ years management experience with operations and account management Proficient with Microsoft Office Suite Working knowledge of Customer Relationship Management (CRM) Prior experience developing and managing departmental budgets Travel Required Travel within market, up to 50%. Knowledge, Skills, and Abilities Microsoft Word/Excel/Outlook CRM database Ability to effectively build relationships with customers and co‑workers Excellent communications skills (written and verbal) and ability to influence others Effective problem solving and decision‑making skills Ability to effectively coach and lead others. City Wide Facility Solutions has been nominated as a BEST PLACES TO WORK 3 years in a row as well as receiving the Better Business Bureau’s (BBB) Torch Award for ethics! Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high‑energy work environment that balances high expectations with coaching, group support, and fun. Medical/Dental/Vision offered after 30 days. Other amazing benefits include: 3 weeks of paid PTO, 6 paid holidays, 2 paid floating holidays, Simple IRA with company match, Long & Short term disability offered at no cost to the employee along with Life and AD&D. This is a territory based opportunity and mileage is reimbursed. #J-18808-Ljbffr