Customer Experience Representative

Ideal Candidate Uses strategic probing questions to fully understand the needs of your customer Ability to use and understand different sets of tools to provide the most appropriate solutions Enhance each customer experience by offering multiple samples and products, and guiding the customer through their purchasing journey Consistently display attention to detail while helping resolve complex customer issues Make sure to prioritize accuracy and the importance of measuring, so every customer has a product that will fit the first time Confidently handle calls (inbound and outbound), and answer customers via emails, chats, and text messages Go the extra mile every time to surprise and delight customers with your brilliant solutions Skills / Requirements Previous customer service/sales experience - either via phone or in-person is preferred but not required Basic knowledge of Microsoft Applications (Microsoft Excel, Outlook, Teams, Word) Able to type 40 words per minute Ability to work with fractions and measurements Positive and friendly demeanor toward every customer and colleague Strong communication skills (verbal and written) Awareness of and interest in the design, and home décor An obsession with creating an elevated client experience Demonstrated skills in project management Self-starter, quick learner, and team player Pay $17/hour to start for training $18/hour + commission after the four-week training period Paid holidays Shift / Hours First 4 weeks (during training) you will work 7:30 AM to 4:00 PM (Monday-Friday) (PST) Our hours of operation are 6:00 AM to 5:30 PM (PST) One weekend day is required (either Saturday or Sunday) #J-18808-Ljbffr