Accounts Receivable Collections Specialist

ACCOUNT RECEIVABLE SPECIALIST
Location: Minneapolis, Minnesota

Kipsu is rooted in a simple, yet profound goal: Elevate service professionals to the center of the customer experience, transforming transactional interactions into fully-developed relationships. As one of the Twin Cities' leading tech companies, Kipsu has cultivated a reputation for strong company culture, providing exemplary service to its customer partners, and investing in the growth of their team members. Kipsu was recognized by Star Tribune as a top small company workplace for the last three years.. This role is crucial to the significant, sustainable growth and continued global expansion forecasted for Kipsu's near future.


THE OPPORTUNITY
Kipsu is seeking an accounts receivable collection specialist to join our finance team. In this role, you'll play a unique and interesting role in a high growth, leading edge Minneapolis based software company.


WHAT YOU'LL DOYour responsibilities will include:

• Manage high-volume portfolio of customer accounts and drive full collections lifecycle ensuring payment promises are tracked through to completion and no account falls through the cracks
• Execute established collection call and email volume targets to secure payment commitments, immediately following up with written summaries and documentation of all correspondence in NetSuite to ensure a seamless audit trail
• Resolve billing discrepancies and payment hurdles by researching the account and collaborating with customer success or sales when necessary.
• Accurately document all collection activities, phone calls, emails, and customer communication in the system
• Maintain professionalism and positive customer relationship, while enforcing payment terms

WHAT WE ARE LOOKING FOR

• 2-5 years experience in accounts receivable collections, with proven ability to manage high volume accounts and familiarity with dispute resolution
• Excellent communication skills both written and verbal and ability to maintain calm and professional during challenging conversations
• Confidence in handling outbound phone calls and strong phone presence
• Organized and able to manage high volume accounts and consistently follow up with customers
• Detail oriented with strong organizational and time management skills
• Ability to work independently and meet performance metrics

PHYSICAL JOB REQUIREMENTS & WORK ENVIRONMENT

This role is primarily based in our office and includes regular, on-site time to support collaboration, connection, and shared problem-solving.

In this role, you'll engage in day-to-day work that may include:

• Communicating and collaborating with teammates and/or customers through conversation, meetings, and digital tools
• Interacting with information in a variety of formats, including written, visual, and verbal
• Using standard office and technology tools to complete work effectively
• Spending time working at a desk and occasionally moving around the office to connect with others

We're committed to building an inclusive workplace. Reasonable accommodations are available to support team members in performing the essential responsibilities of the role.

WHAT MAKES KIPSU DIFFERENT

• We're a solid, stable company, and we enthusiastically embrace our founding startup spirit- everyone pitching in and working to the same goals.
• Our culture- We have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes holding our interdependence in high regard.
• Our unique philosophy- we bootstrapped this company ourselves and are in it for the long-term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms.
• Remarkable growth- with nearly a decade of advancement, we continue to accelerate. It's an exciting time to be here.

WHY YOU'LL LOVE IT HERE

• Unity- Everyone here is committed to the same mission. Our core values are not platitudes but our pact. We believe in the best in each other while always reaching to be better.
• Transparency- Our leadership gets into the details. We all gather for weekly space to discover how each team is doing so that we have a full understanding of the business and think like a CEO.
• Trust- Our team members are given the trust and license to excel at their jobs, and are supported along the way to continuously grow.
• Mentorship - We all have more to learn and something to teach. The lessons are beyond technical. We celebrate our busy hive of shared growth.
• Respect- Our success and future as an industry leader depend on actionable commitment to cultivating a diverse and equitable team. Everyone here has a voice that is heard and respected. We seek open and honest conversation on our journey to be active stewards of our shared communities.
• Purpose- Everyone here is closely connected to the result of their work. Every day our team gets to see the impact of what they do enhancing the value of our customers' work in their own professions. Our goals are explicitly tethered to our mission of building relationships.

We are proud to offer a competitive suite of benefits including: health insurance, dental insurance, vision insurance, 401K with a company match, unlimited/responsible vacation time, life insurance, flex spending account, and commuter benefits.


One last thing - At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. This is one of the many challenges we seek to solve, and we are intentional and active in recruiting talent of all identities and building an environment that is inclusive of all backgrounds. We need your contribution to our team. Please consider rolling up your sleeves and joining us on our journey.