RN Lead - Telemetry Operations

Job Description

Job Description

Position Title: RN Lead, Telemetry Operations

Schedule: Primarily M-F Day Shift with scheduled on-call rotation (including occasional weekends, holidays, and after-hours coverage)

Work Model: On-site with potential future hybrid eligibility based on operational readiness, business needs, and organizational policy

Position Overview

Are you an experienced ICU, Critical Care, or Cardiac Telemetry nurse looking to leverage your clinical acumen to shape scalable healthcare technology?

The RN Lead, Telemetry Operations serves as the vital clinical bridge between daily healthcare operations and health-tech innovation. In this role, you will champion safe, reliable clinical operations while delivering expert clinical guidance for product evaluations, workflow optimization, customer onboarding, and system change readiness.

You will focus extensively on clinical readiness, staff competency, service quality, escalation protocols, and operational continuity. In addition, you will provide clinical applications expertise and technical collaboration across Product Management, Technical Operations, Quality, Customer Success, Commercial Operations, Training, and Support teams.

Key Responsibilities

Clinical Operations & Workflow Leadership

• Workflow & Protocol Architecture: Build, implement, and continuously refine technology-enabled clinical workflows, escalation protocols, standard operating procedures (SOPs), competency models, quality metrics, contingency workflows, and operational readiness standards.

• Physiologic & Rhythm Interpretation: Perform continuous review and interpretation of adult cardiac telemetry and supported physiologic monitoring data in accordance with approved clinical protocols; provide functional clinical and operational leadership for all monitoring workflows.

• Service Continuity & Risk Mitigation: Prioritize operational initiatives; proactively identify workforce, workflow, and technological risks; and safeguard uninterrupted service delivery through structured contingency planning, issue resolution, and cross-functional incident response.

• Telemetry Subject-Matter Expertise: Serve as the definitive clinical subject matter expert (SME) on cardiac telemetry, physiologic data analysis, alarm management, clinical charting, escalation standards, and operational utilization of the Murata Vios platform.

Staff Development, Mentorship & Quality Assurance

• Training & Competency: Train, mentor, and coach clinical operations staff; conduct formal competency assessments; authorize personnel for independent workflow execution; address immediate safety or practice concerns; and participate in candidate interviews and hiring recommendations.

• Clinical Quality & Chart Audits: Lead and support clinical quality evaluations, medical chart audits, rhythm-strip and interval reviews, incident investigations, trend analyses, and the roll-out of approved process improvements and remediations.

• Regulatory Compliance: Maintain current knowledge of cardiac telemetry standards, internal governance policies, and mandates from regulatory, accrediting, and professional bodies, as well as applicable federal, state, and local healthcare regulations.

Applications, Product Integration & Implementation

• Customer Onboarding & Implementation: Drive the clinical and operational facets of customer workflow discovery, implementation readiness, client onboarding, escalation-pathway validation, adoption support, and post-go-live clinical evaluations.

• Product Feedback & Requirements Translation: Gather frontline clinical and customer feedback and translate observations into defined use cases, user requirements, workflow specifications, test scenarios, and actionable product enhancement proposals.

• Design Reviews & Usability Testing: Actively participate in product design reviews, clinical risk assessments, usability studies, customer pilots, user acceptance testing (UAT), and change-readiness evaluations.

• Cross-Functional Support: Provide clinical expertise during complaint investigations, root-cause analyses, and post-market reviews; offer intermittent clinical support for pre-sales demonstrations, customer presentations, RFPs, and customer training sessions.

Note: This position initially functions as a clinical and operational functional lead, with the potential to assume direct people-management responsibilities as organizational needs expand.

Qualifications & Requirements

Required Qualifications

• Education: Nursing diploma or Associate Degree in Nursing (ADN) from an accredited nursing program.

• Licensure: Active, unrestricted multistate Registered Nurse (RN) license under the Nurse Licensure Compact (NLC). (Must maintain active licensure throughout employment and hold/obtain any additional state licenses required by law or company policy).

• Clinical Experience: Minimum of 5+ years of adult acute-care nursing experience within an Intensive Care Unit (ICU), Cardiac Care Unit (CCU), Progressive Care Unit (PCU), Emergency Department (ED), Cardiac Telemetry Unit, or comparable high-acuity setting.

• Leadership Track Record: Demonstrated experience serving as a Charge Nurse, Clinical Preceptor, Nurse Educator, Unit Resource, Clinical Lead, or comparable functional leader (including training, coaching, or validating competencies of clinical staff).

• Cardiac Acumen: Advanced mastery of cardiac anatomy and physiology, 12-lead and continuous ECG interpretation, acute arrhythmia recognition, hemodynamics, vital-sign trends, and emergent conditions requiring rapid clinical escalation.

• Systems & Workflow Knowledge: Proven experience implementing, auditing, or optimizing clinical workflows, health technology platforms, escalation pathways, educational curricula, or patient safety initiatives.

• Communication & Synthesis: Proven ability to translate complex clinical observations into actionable technical requirements, user stories, test scenarios, and clear concepts accessible to non-clinical and technical teams.

• Technical Proficiency: High proficiency with electronic medical records (EMR/EHR), clinical data and documentation systems, Microsoft Office Suite, patient documentation standards, and HIPAA compliance.

Preferred Qualifications (How to Stand Out)

• Bachelor of Science in Nursing (BSN) and 7+ years of acute-care nursing experience.

• Prior experience in centralized clinical operations, remote/virtual telemetry monitoring centers, virtual care delivery, or nursing informatics.

• Background as a Clinical Application Specialist, Field Clinical Specialist, Clinical Implementation Specialist, Clinical Nurse Educator, or Health-Tech Consultant.

• Hands-on experience with medical device usability evaluations, product design controls, user acceptance testing (UAT), and customer change management.

• Experience supporting medical device complaint investigations, root-cause analyses (RCA), CAPA processes, or post-market surveillance.

• Familiarity with FDA medical device regulations, ISO 13485 quality management systems, and IEC 62366 usability engineering standards.

• Professional certifications such as CCRN , ACLS , CRAT , CCT , or related critical care/cardiac credentials.

• Experience navigating enterprise EHR and telemetry platforms such as Epic, GE HealthCare, or Philips.

Benefits

• Comprehensive Health Coverage: Robust medical, dental, and vision insurance options.

• Financial Security: 401(k) retirement plan with company match.

• Generous Leave: Substantial Paid Time Off (PTO) package, plus paid company holidays and floating holidays.

• Spending Accounts: Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA).

• Professional Growth: Tuition reimbursement for approved academic programs and access to internal Talent Development pathways.

• Workplace Flexibility: Opportunity for hybrid work arrangements based on operational readiness and organizational policy.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

\nCompany Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?