Director, Sales Engineering

Empowering Businesses. Enabling Success. At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care. With more than two decades of experience and a team of skilled technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success. Job Summary Visual Edge IT is looking for a strategic, technically driven Director, Sales Engineering to lead and elevate our pre‑sales technical organization. This is a high‑impact leadership opportunity for a proven Sales Engineering or Solutions Architecture executive who knows how to turn complex customer requirements into scalable, innovative technology solutions—and build the teams and processes that consistently deliver them. In this role, you’ll shape the strategy, standards, and operating model for Sales Engineering while partnering closely with Sales, Product Management, and Service Delivery. You’ll help ensure our technical teams engage customers effectively throughout the sales lifecycle, from discovery and solution design through proposals, presentations, and successful handoffs. This is more than a team leadership role. You’ll have the opportunity to build a world‑class Sales Engineering function, strengthen technical sales execution, create repeatable solution design practices, and directly influence revenue growth and the customer experience across a multi‑regional organization. Primary Responsibilities Lead, coach, and develop the Sales Engineering organization, building a high‑performing team grounded in accountability, collaboration, continuous learning, customer focus, and operational excellence. Develop team capabilities through strategic talent acquisition, mentoring, professional development, and technical enablement. Lead the technical pre‑sales function across discovery, qualification, solution architecture, proposal development, presentations, and sales support. Partner with Sales leadership to align technical resources and engagement strategies with strategic business priorities and customer opportunities. Establish consistent methodologies and best practices for technical discovery, qualification, solution development, and technical sales execution. Establish solution architecture standards, frameworks, documentation practices, and governance to improve consistency, quality, scalability, and customer outcomes. Provide executive‑level oversight for complex, strategic, non‑standard, or high‑risk solution opportunities. Partner with Product Management and Service Delivery to incorporate customer feedback, market trends, and operational insights into solution development and technical sales practices. Oversee processes for technical proposals, solution documentation, statements of work, solution presentations, scoping, and quoting. Ensure customer‑facing technical deliverables are accurate, consistent, compelling, and aligned with customer requirements and implementation realities. Ensure solution assumptions, implementation considerations, risks, dependencies, and technical exceptions are clearly identified and appropriately documented. Partner cross‑functionally to improve workflows, tools, documentation standards, CRM utilization, and sales‑to‑service handoff processes. Use data, reporting, and performance insights to support resource planning, decision‑making, operational improvements, and organizational scalability. Lead initiatives that improve technical sales efficiency, solution quality, customer experience, and overall execution throughout the sales lifecycle. Collaborate with Sales and other business leaders to develop and deliver technical training and enablement programs that strengthen organizational selling capabilities. Travel approximately 30–50% for customer meetings, leadership meetings, industry events, and team development activities. Required Skills & Qualifications Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field. 10+ years of progressive experience in Sales Engineering, Solutions Architecture, Technical Consulting, Technology Services, or a related discipline. 5+ years of leadership experience managing Sales Engineering, Solutions Architecture, Technical Consulting, or comparable technical teams. Proven experience leading and scaling multi‑regional or geographically dispersed pre‑sales organizations. Strong knowledge of managed services, cloud technologies, cybersecurity, networking, IT infrastructure, backup and disaster recovery, and unified communications solutions. Demonstrated ability to translate complex technical requirements into scalable, commercially viable solutions that support business objectives. Strong understanding of technical sales strategy, solution architecture, discovery, scoping, proposal development, and customer‑facing technical engagement. Exceptional leadership and communication skills, with the ability to influence Sales, Product Management, Service Delivery, and executive stakeholders. Experience within a Managed Services Provider (MSP), systems integrator, value‑added reseller (VAR), or technology services organization is preferred. Experience supporting national or multi‑regional sales organizations serving SMB and mid‑market customers is preferred. Familiarity with cybersecurity and compliance frameworks, including NIST, HIPAA, PCI DSS, and SOC 2, is preferred. Industry certifications such as CISSP, AWS Solutions Architect Professional, Azure Solutions Architect Expert, CCNP, PMP, ITIL, or equivalent credentials are preferred. Strong analytical and problem‑solving capabilities, with the ability to use data and performance metrics to drive decisions and continuous improvement. Valid and current U.S. state driver’s license. At Visual Edge IT, We Are Proud To Provide Work‑Life Balance Visual Edge IT promotes a healthy work‑life balance for employees by offering competitive pay, PTO, and nine paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs. Career Path We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs. Insurance Benefits We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short‑term disability, long‑term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members. 401(k) Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution. Equal Opportunity Employer An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr Visual Edge IT