Deputy Director Operations

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

9:00 A.M - 5:00 P.M

Duties & Responsibilities

Purpose of Position:


Under direction of an operational director, assists in the direction, coordination and control of operational activities of health care setting programs across the System to ensure optimal utilization of human and material resources. Serves as a principal assistant to leadership on operational matters and may be directly responsible for operational activities for specific projects and/or programs. Acts in compliance with all applicable governmental laws, rules and regulations and other applicable external regulatory requirements and/or guidelines.

Essential Duties and Responsibilities:

1. Assists with directing, supervising, and coordinating all administrative and operational functions and activities of the health care setting.
2. Participates in the development, review and implementation of programs, policies, procedural guidelines, evaluations and monitoring techniques to ensure the attainment of the System's strategic goals and objectives and compliance with regulatory standards and industry standards.
3. Directs the planning, development and design of the appropriate control mechanisms for organizational program review and evaluation of operational activities.
4. Recommends, initiates and controls investigations of operational activities, monitors and audits related activities and makes recommendations for appropriate corrective actions and/or improvements.
5. Monitors progress pertaining to the resolution of operational problems and implementation activities to expedite operational improvements for health care settings and Central Office programs and projects.
6. Works collaboratively with primary stake holders to develop and implement best practice guidelines and protocols, address operational challenges, and achieve productivity and quality benchmarks.
7. Maintains liaison between operational units, health care settings and Central Office support services to ensure effective control of operational activities and expedite implementation of operational improvements.
8. Directs the administration and coordination of special programs, as assigned by leadership. Represents the System at meetings with other agencies of the City, State and Federal government and external organizations.
9. Assists in the development of operating budget and ensures operations run within budgetary guidelines. Consistently reviews department budget and implements cost containment strategies, as needed.
10. Conducts and/or participates in meetings, conferences and seminars affecting operational activities, as required.
11. Provides general supervision including direction, assignment and evaluation of operating and support staff and resolution of staff problems.
12. Evaluates staff performance and work programs and provides leadership to obtain productivity and efficiency in expediting assigned projects and initiates actions to accomplish objectives.
13. Directs the preparation of comprehensive reports relating to operational activities of assigned projects, programs and initiatives.
14. Serves as on-call duty officer for operational issues on nights, weekends and holidays and conducts day tours.
15. Performs other related duties, as directed.

Minimum Qualifications
1. Master's degree from an accredited college or university in Business Administration, Engineering, Health Care Specialization, Physical or Social Sciences or a related discipline; and five (5) years of progressively responsible administrative, managerial and/or consultative experience; or
2. Bachelor's degree from an accredited college or university in disciplines, as listed in "1" above; and six (6) years of progressively responsible administrative, managerial and/or consultative experience; or
3. Satisfactory equivalent combination of training, education and/or experience. However, all candidates must have a minimum of a Bachelor's degree in disciplines, as listed in "1" above.

Department Preferences

1. HR Certification, such as SPHR
2. General Office Equipment
3. Google docs/sheets
4. PeopleSoft
5. 5+ years of HR experience in a similar setting, leading an HR team
6. Transactional Human Resources experience
7. Familiarity with onboarding and background investigation processes
8. Strong working knowledge of PeopleSoft
9. Excellent customer service skill
10. Detail oriented
11. Strong working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint)
12. Strong interpersonal and relationship building skills.
13. Creative problem-solving skills
14. Solid Time management skills and the ability to work under pressure with tight deadlines
15. Advanced analytical skills
16. Excellent communications skills both verbal and written
17. Demonstrated ability to handle sensitive and confidential information.
18. Excellent organizational skills.
19. Ability to work successfully and professionally with all levels of employees and management.
20. Energetic person with strong interpersonal and communication skills, including active listening.
21. Strong attention to detail with ability to prioritize and handle multiple tasks at once.

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.