General Manager

General Manager, Kansas City – Clinical Supply Services
Catalent is seeking a General Manager to lead its Kansas City Clinical Supply Services (CSS) business, a significant customer-facing operation within Catalent's broader multi-business Kansas City campus. The business supports global pharmaceutical and biotechnology customers across clinical supply management, packaging and labeling, storage, distribution and logistics, cold chain, comparator sourcing, and related clinical supply services. The Kansas City CSS business supports the delivery of investigational products used in clinical trials worldwide and operates within a campus that also includes Catalent pharmaceutical development/manufacturing and biologics analytical capabilities. Reporting to the Vice President, Operations, the General Manager will have full P&L and overall leadership responsibility for the KC Clinical Supply Services business. The GM will lead through the site leadership team, strengthen culture and succession, drive customer and operational performance, and partner across the broader Kansas City campus and global CSS network. This position is based onsite at Catalent's Kansas City, MO facility (5 days per week).

Position Summary
General Manager – Clinical Supply Services: Leadership over a significant business of approximately 300 employees and $90M in revenue supporting global pharmaceutical and biotechnology customers.

The Role

Provide overall leadership and strategic direction for the Kansas City Clinical Supply Services business, ensuring alignment with business objectives and customer expectations

Own the full P&L and site performance across safety, quality, delivery, cost, employee engagement, customer satisfaction, and profitability

Build, develop, and unite a high-performing site leadership team, creating clear functional ownership, accountability, and strong succession

Drive operational excellence through effective planning, execution, capacity management, continuous improvement, and disciplined performance management

Foster a people-focused culture of accountability, collaboration, inclusion, trust, and continuous improvement

Ensure compliance with all regulatory, quality, and corporate requirements, including cGMP standards, safety programs, and site procedures

Serve as a senior executive partner for customers, building strong relationships through site visits, business reviews, issue resolution, and ongoing engagement

Establish and monitor key performance indicators and operating rhythms that improve reliability, responsiveness, and business performance

Lead workforce planning, talent development, succession planning, and employee engagement initiatives across a complex, multi-level organization

Partner cross-functionally with Quality, Supply Chain, Finance, HR, Engineering, Commercial, global Project Delivery, and other Kansas City campus leaders to support customer success and business growth

Champion a customer-first mindset while balancing quality, service, capacity, cost, scalability, and profitability

The Candidate

Bachelor's degree in Life Sciences, Engineering, Operations, Business, Logistics, or a related field required; Master's degree preferred

10+ years of progressive leadership experience within pharmaceutical, biotechnology, CDMO, CRO, clinical supply, or another highly regulated manufacturing, services, or operations environment

Direct Clinical Supply Services experience is preferred but not required; demonstrated ability to lead through strong functional subject-matter experts is important

Demonstrated success leading large, complex operations and multi-level leadership teams, with experience developing leaders and building succession

Strong understanding of regulated operations, customer delivery, supply chain, packaging, manufacturing, logistics, or adjacent life sciences services

Deep knowledge of cGMP requirements and regulatory expectations within a highly regulated environment

Demonstrated success leading culture change, operational transformation, performance improvement, and organizational development

Strong business and financial acumen with full P&L ownership required, including experience managing cost, margin, investment, and growth priorities

Significant customer-facing experience, ideally in a contract services, CDMO, CRO, or other business-to-business environment

Exceptional leadership presence with the ability to influence, engage, coach, develop, and inspire teams in a matrixed environment

Catalent Leadership Competencies

Leads with Integrity and Respect

Delivers Results

Demonstrates Business Acumen

Fosters Collaboration and Teamwork

Champions Change

Engages and Inspires

Coaches and Develops

Why Join Catalent?

Lead a significant Clinical Supply Services business of approximately 300 employees and $90M in revenue supporting global pharmaceutical and biotechnology customers

Join a broader Kansas City life sciences campus that includes Clinical Supply Services, pharmaceutical development/manufacturing, and Biologics Analytical Services

Play a critical role in helping customers deliver investigational medicines to patients participating in clinical trials around the world

Shape culture, strengthen the leadership bench, and drive operational and financial performance in a highly visible General Manager role

Defined career path with ongoing development opportunities

Competitive compensation and benefits package

Medical, dental, and vision benefits effective on day one

152 hours of PTO plus 8 paid holidays

Tuition reimbursement and WellHub wellness program

Perkspot employee discount program

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to View email address on financialjobbank.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration to the application or hiring process.

Catalent is an Equal Opportunity Employer, including disability and veterans.

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