Office Manager

SUMMARY Office Manager will achieve a world class Total Patient Experience that maximizes the retail sales and supports patients’ medical needs. Responsible for the overall sales and profitability of an office location, managing all operations including team member support, merchandising, inventory management, training, and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager must possess a State Optician’s License where required. Location: 5403 West Saginaw Highway Lansing, MI ESSENTIAL DUTIES AND RESPONSIBILITIES Direct and execute overall sales and profitability of an individual office location through effective TPE. Develop and maintain a good relationship with doctors associated with the office and serve as liaison between doctor and office team. Recruit, select, train, coach, and develop team members to include coaching of KPI scorecard results. Conduct performance reviews and compensation evaluations for the office team. Exercise judgment and utilize tools to achieve revenue and EBITDA growth. Motivate team members by remaining positive and communicating changes or news in a supportive and constructive way. Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPAA & OSHA requirements, hazardous material handling and waste disposal. Monitor and enforce company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule. Execute day-to-day operations of the office by ensuring team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training. QUALIFICATIONS Industry related experience will be beneficial. Management experience required. Favorable result on background check as required by state. Must provide proof of identity and right to work in the United States. EDUCATION AND/OR EXPERIENCE HSD or GED. ABO, NCLE, LDO could be preferred. LICENSES AND CREDENTIALS None. SYSTEMS AND TECHNOLOGY Proficient in Microsoft Excel, Word, PowerPoint, Outlook. LOCATION Work is primarily performed in a standard office or clinical setting. Travel to other locations may be required to carry out essential job duties and responsibilities. PHYSICAL REQUIREMENTS This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary. EEO STATEMENT EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr