Support Executive Production Support

1 week ago Be among the first 25 applicants Job Title : Support Executive Production Support Experience Required - 5+ Years Must Have Technical/Functional Skills Previous Production Support experience Experience in diagnosing complex technical issues. Familiarity with the financial sector is advantageous Understanding of change and release management Roles & Responsibilities Production Support is responsible for running the day to day operations of the SIPH application environment. Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Assesses initial severity, gather impacts, creates or updates Remedy tickets. Lead triage calls, keeping the necessary focus on restoral, making sure all necessary teams are engaged and focused on their tasks, and providing updates to leadership and stakeholders regarding progress toward restoral via tools, email and phone. Must be flexible, adapt easily to changing priorities and be able to learn about a variety of technologies very quickly. Review and decisioning infrastructure and application changes. Work closely with our application development team on miscellaneous items. Additional responsibilities include: - Identify opportunities for monitoring and automation. - Drive Prost Problem management process to get to root cause and corrective items. - Develop tools, dashboard, Reports, alerts or process using various tools like Splunk, Introscope etc. to aid and improvise monitoring and day to day tasks to reduce resource overhead. - Evaluate and participate in Changes/Releases. - Identify stability and risk items in Production, work with various teams to remediate and ensure environment availability, stability and resiliency. Required Skills Excellent analytical and problem solving skills Working knowledge of Splunk,Dynatrace, Autosys, Shell scripts, Remedy Experience in Core Java and J2EE technologies, Linux, SQL, Autosys Must work well under pressure Ability to manage multiple priorities Candidate must have excellent written and verbal communications skills. Ability to communicate effectively across all levels Able to work independently or as a part of the team Desired Skills Previous Production Support experience Experience in diagnosing complex technical issues. Familiarity with the financial sector is advantageous Understanding of change and release management Salary Range - $80,000 to $100,000 per year Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Tata Consultancy Services by 2x Get notified about new Production Executive jobs in Plano, TX . Dallas, TX $80,000.00-$90,000.00 6 days ago Dallas, TX $80,000.00-$115,000.00 3 weeks ago Frisco, TX $152,000.00-$220,000.00 1 day ago Plano, TX $80,000.00-$100,000.00 2 days ago Dallas, TX $90,000.00-$110,000.00 1 month ago Dallas, TX $70,000.00-$80,000.00 6 days ago Mesquite, TX $100,000.00-$123,000.00 2 weeks ago Garland, TX $80,000.00-$90,000.00 1 day ago Mesquite, TX $100,000.00-$123,000.00 6 days ago Dallas, TX $80,000.00-$90,000.00 1 day ago Dallas, TX $60,000.00-$70,000.00 1 month ago Dallas, TX $65,000.00-$72,000.00 2 days ago Dallas, TX $152,000.00-$220,000.00 5 days ago Dallas, TX $65,000.00-$80,000.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Tata Consultancy Services