Financial Counselor II

Emory Healthcare Financial Counselor II

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

Responsibilities

• The Financial Counselor II will be responsible for providing an adequate, and comprehensive financial screening office for patients in a clinical specialty of the Emory Clinic, Inc. to secure maximum reimbursement through up front identification and collection of patient liabilities.
• Monitors in-house accounts to improve revenue and timely payment of claims.
• Complete cost estimates and follow guidelines associated with pre-payment process.
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Emory Healthcare.
• Financial Counseling II position must have knowledge of all aspects of Emory Healthcare processes from registration to billing.
• The Financial Counselor II will be responsible for interacting with section staff, patients and Financial Counselors to assure team efforts in the care and handling of all patients that are in need of making financial arrangements, account inquiry, account reconciliation (which includes extensive auditing).
• Responsible for financially clearing patients prior to their visits by collecting payment or determining insurance eligibility.
• Acts as a liaison between PFS and clinic operations to resolve customer inquiries related to billing and customer satisfaction in a timely manner.
• Complete cost estimates and follow guidelines associated with pre-payment process.
• Responsible for training new staff members and performing monthly audits for Financial Counselor I.
• The Financial Counselor II will serve as a central resource for the section faculty and staff, outside physicians, EUH, CWL, and outside departments in the education of financial and insurance requirements that may impact the specialties clinical practice, processes, and monetary viability.
• Provide back up for other sections and coverage for satellite clinics for assigned when required.
• Complete COBRA forms and other needed documentation in a timely manner.
• Collaborate with Social Workers and Clinical staff regarding patient resources when required.
• Perform all aspects of benefits verification.
• Requires knowledge of Medicare, Medicaid and Third Party carriers and referrals and precertification procedures.
• Employee may be responsible for other duties as assigned.

Minimum Qualifications

• High School Diploma and minimum of four (4) years healthcare experience, 2 of which must be in patient financial services; OR any combination of equivalent education and experience.

Physical Requirements (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. Environmental factors include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at View email address on click.appcast.io. Please note that one week's advance notice is preferred.