Customer Service Representatives LL.US.43-4051

Job Description

Job Description

We are looking for a customer-focused, detail-oriented individual to support asset management operations for aerospace components in Orange, California. This Long-term Contract position is fully onsite and plays an important role in helping airline and maintenance customers receive timely, accurate support for leasing and exchange activity. The role requires strong attention to detail, clear communication, and the ability to coordinate across multiple internal teams while managing critical service needs.

Responsibilities:
• Serve as a primary point of contact for airline customers and MRO facilities requiring support for aerospace component lease and exchange activity across aircraft and engine programs.
• Respond to urgent service situations, including aircraft-on-ground needs, by coordinating timely action and maintaining clear communication with stakeholders.
• Partner with technical services, distribution teams, licensing, finance, pricing, and other internal groups to move customer requests through completion.
• Enter, maintain, and verify operational data in business systems such as Microsoft Dynamics and Salesforce to ensure accurate records and transaction visibility.
• Monitor asset-related requests and follow established processes to resolve customer issues efficiently and effectively.
• Organize multiple priorities in a fast-paced environment while keeping service quality and response times at a high standard.
• Support reporting and data review activities that help improve tracking, customer communication, and overall program performance.• Minimum of 2 years of experience in customer support, customer service, or a similar client-facing role.
• Strong verbal and written communication skills with the ability to interact professionally across teams and with external customers.
• Demonstrated ability to stay organized, manage competing tasks, and work independently with limited supervision.
• Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
• Experience using business systems and processes to investigate issues and provide effective customer solutions.
• Must be a U.S. citizen or U.S. permanent resident.
• Bachelor’s degree in Business, Engineering, or a related field is preferred.
• Prior aerospace industry experience and Power BI reporting skills are considered an advantage.