Service Supervisor

Access Dubuque

Dubuque, IA

Service Supervisor

Cottingham & Butler/ SISCO

1 Positions

ID: View phone number on click.appcast.io

Posted On 01/15/2026

Refreshed On 09/20/2026

Job Overview

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology.

We’re looking for a people‑focused, results‑driven Service Supervisor to join our growing team. In this role, you’ll develop motivated, high‑performing employees and ensure our clients receive accurate, timely, and exceptional service. Your leadership will directly shape the experience of both our team and our customers.

Essential Functions:

Ensure direct reports meet performance and accuracy goals.
Lead, coach, and develop team members through training, feedback, and recognition.
Oversee hiring, supervision, and retention of service staff; conduct performance reviews and support professional growth.
Share daily/weekly feedback with Quality Assurance and Operations to identify trends and training needs.
Maintain turnaround times and call standards that meet or exceed client and SISCO expectations.
Manage daily workflow and projects related to PPO and Provider Maintenance

Experience:

Medical claims and customer service supervisor experience preferred

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at

Want to learn more? Follow us on | LinkedIn ( | Facebook (

Primary Contact

12213

Human Resources

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Phone

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Fax

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Job Details

Categories

Building and Grounds

Customer Service

Education

Environmental/Quality Assurance/Safety

Graphic Design/Social Media

Health Care

Insurance

Maintenance/Repair

Location

Dubuque, IA

Job Type

Employee

Full/Part

Company ID

943

Job REQ #

View phone number on click.appcast.io

# Positions

Start Date

20260115

End Date

20261105

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Cottingham & Butler/ SISCO

About the Company

ABOUT THE COTTINGHAM & BUTLER COMPANIES

Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.

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