Manager

Job Title: Manager


Reports To: Regional Supervisor

RCMI Property: Vue at Montrose


GENERAL PURPOSE OF JOB

The Property Manager is responsible for the overall operational, financial, and administrative performance of the assigned property or apartment community. This role ensures the asset is well-maintained, financially stable, compliant with all regulatory requirements, and aligned with company policies and strategic objectives. The Property Manager drives revenue growth, expense control, staff performance, and resident satisfaction while maintaining strong community relations.

DUTIES, RESPONSIBILITIES AND KEY ACCOUNTABILTIES

The following duties are essential to the successful performance of this position. This list is not exhaustive and may be supplemented as necessary to meet operational needs.

1. Financial Performance & Asset Management

• Achieve and maintain occupancy goals in alignment with the approved operating budget.
• Maintain delinquency at or below 2% through proactive collection practices.
  • Prepare and submit delinquency reports twice monthly
• Oversee rent collection, posting accuracy, and lease enforcement.
• Maintain accurate rent roll and ensure timely monthly and daily financial processing.
• Manage property payables, ensure property coding, and monitor expenses within approved budget parameters.
• Develop and submit an annual operating budget within established timelines.
• Identify revenue-enhancement and cost-control opportunities.

1. Operational Management

• Oversee the daily operations of the property to ensure efficiency, compliance, and resident satisfaction.
• Support implementation and enforcement of company policies, procedures, and Standard Operating Guidelines.
• Ensure the property is maintained in a safe, clean, and market-ready condition.
• Monitor vendor performance and coordinate services as needed.

1. Leasing & Revenue Growth

• Oversee and drive leasing activities to ensure achievement of occupancy and revenue targets.

• Adaptable and willing to accommodate seasonal office hours to support leasing and occupancy goals.
• Administer resident/tenant leases in accordance with applicable state laws.

• Develop and execute an annual marketing plan aligned with budget objectives.
• Ensure compliance with fair housing and state leasing laws.
• Monitor market trends and adjust pricing strategies accordingly.

1. Team Leadership & Talent Management

• Supervise, coach, and develop on-site staff.
• Oversee hiring, onboarding, performance management, and terminations with proper documentation.
• Conduct regular staff meetings and ensure adherence to company policies and procedures.
• Foster a high-performance culture focused on accountability and customer service.

1. Compliance & Risk Management

• Ensure compliance with all federal, state, and local housing laws.
• Maintain adherence to company policies and Standard Operating Guidelines.
• Oversee safety compliance, conduct monthly safety meetings, and address risk concerns.
• Ensure contract services meet company standards and legal requirements.

1. Capital Projects & Vendor Oversight

• Lead bidding processes for capital improvements.
• Award contracts in alignment with company guidelines.
• Oversee project execution, timelines, and budgets.
• Maintain strong vendor relationships and performance accountability.

1. Resident Relations & Customer Experience

• Promote positive resident relations and conflict resolution.
• Ensure timely and professional response to resident concerns.
• Maintain professional appearance and conduct at all times.
• Support tenant communications and community meetings as needed.

1. Key Accountabilities

• Achieve budgeted occupancy, revenue, and NOI targets.
• Maintain delinquency at or below 2%.
• Control operating expenses within approved budget thresholds.
• Maintain full regulatory compliance with zero material violations.
• Achieve high resident satisfaction and low complaint escalation rates.
• Maintain strong employee engagement and acceptable turnover levels.
• Complete capital projects on time and within budget

1. Other Projects and Duties

• Complete additional projects assigned by the Senior Leadership or Regional Supervisor as the business needs may arise.

CAREER PROGRESSION

This position can progress to similar position at a larger property: Multi-Site Property Manager, Senior Property Manager, Regional.


Advancement is based on experience, certifications, technical competencies, performance, and business needs.

POSITION REQUIREMENTS

Core Competencies

The Property Manager must consistently demonstrate the following core competencies to successfully perform the role:

• Financial/Business Acumen - Understands how daily decisions impact productivity, costs, revenue, and overall profitability. Proficient in reading and understanding Financial Statements
• Budget development and Expense Control - Develops and manages operating budgets, monitors financial performance, controls expenses, and drives revenue to meet property goals.
• Operational Leadership - Ability to lead daily operations across departments, set expectations, and ensure consistent execution of standards.
• Customer & Guest Experience Excellence - Strong service orientation with the ability to resolve issues empathetically while protecting company interests.
• Team Development & Coaching - Skilled at training, mentoring, motivating, and holding associates accountable for performance and behavior.
• Communication & Influence - Clear, professional verbal and written communication; ability to give direction, feedback, and escalation updates effectively.
• Problem Solving & Decision Making - Uses sound judgment, discretion, and data to proactively prevent, identify, analyze, and resolve workplace issues by evaluating options and implementing practical, effective solutions.
• Organization & Attention to Detail - Manages multiple priorities, documentation, schedules, and workflows with accuracy and follow-through.
• Compliance & Risk Awareness - Understanding of operational, safety, and regulatory requirements with a proactive approach to compliance.
• Adaptability & Resilience - Thrives in a fast-paced, hospitality-driven environment; remains calm under pressure and during emergencies.
• Collaboration & Teamwork - Works effectively with management, peers, and associates to achieve operational and service goals.

EDUCATION and/or EXPERIENCE

• 3-4 years job-related experience as Assistant Manager or Manager role required, 2 years of 4, would be in a supervisory/managerial level

• Experience in General business and accounting principles and practices
• Math aptitude at High School level

COMPUTER, TECHNICAL & EQUIPMENT SKILLS

• Proficient in personal computer skills and business-related software including Microsoft office products and use of e-mail
• Excellent Communication Skills, both written and verbal
• Experience with Property Management Software

WORK ENVIRONMENT

This job entails moderate noise and clear vision. The frequency of exposure to work environment conditions is as follows

• Close vision (clear vision at 20 inches or less) - Viewing Computer Screen

• Wet or humid conditions (non-weather): none

• Work near moving mechanical parts: 1/3 - 2/3

• Work in high, precarious places: under 1/3
• Fumes or airborne particles: under 1/3
• Toxic or caustic chemicals: under 1/3
• Outdoor weather conditions: over 2/3
• Extreme cold (non-weather): under 1/3
• Extreme heat (non-weather): under 1/3
• Risk of electrical shock: under 1/3
• Risk of Radiation: none
• Work with explosives: none
• Vibration: none

PHYSICAL DEMANDS

The frequency to physical demands are listed below:

• Stand: 1/3 - 2/3
• Sit: under 1/3 - 2/3
• Walk : over 2/3
• Use hands to finger, handle, or feel: over 2/3
• Reach with hands and arms: 1/3 - 2/3
• Climb or balance: under 1/3
• Stoop, kneel, crouch, or crawl: under 1/3
• Talk or hear: over 2/3

LIFTING OR FORCE EXERTED

The frequency to lifting or force exerted are listed below:

• Up to 10 pounds: 1/3 - 2/3
• Up to 25 pounds: 1/3 - 2/3
• Up to 50 pounds: none
• Up to 100 pounds: none. Associates are required to request for assistance in carrying heavier items, especially over 100 pounds