Receptionist OPC

Part-time

Description

Bay State Community Services (BSCS) is seeking a professional organized and personable Receptionist to serve as the first point of contact for our Outpatient Clinic.

The Receptionist is responsible for providing exceptional customer service managing front desk operations answering and directing phone calls and performing general administrative duties to support the efficient daily operations of the program.

The ideal candidate will demonstrate strong communication skills attention to detail professionalism and the ability to maintain confidentiality in a fast-paced human services environment.

What You Will Be Doing to Support the Outpatient Clinic...

Greet and direct office visitors answer telephone respond to direct requests for information and/or forward clear and accurate messages to appropriate staff

Treat all service recipients with dignity respect and understanding; promotes agency culture of learning and respect to others; maintains a positive work environment

Maintain strict confidentiality

Ensure compliance with HIPAA and PHI regulations and with billing policies

Assist with program day to day requirements including intakes petty cash fund payment processing deposit preparation and verification of funding/insurance in clinical programs

Works closely with the clinics psychiatrist around scheduling appointments medication refills coordinating communication between psychiatrist and clients and maintaining client files

May schedule appointments for staff members

Take referrals over the phone and submit to the director/designee for assignment

Monitor OPC email and online contact forms and answer or forward emails to the appropriate person

Make intake packets

Upload/file intake paperwork and other documentation to client files

Maintain inventory for office and staff-kitchen supplies

Receive and distribute all incoming mail and coordinate outgoing mail including courier services postage meter account and interoffice mail distribution

Ensure the front office and common areas are kept in an orderly and clean fashion

Responsible for opening/closing the clinic depending on shift hours

Help out the front desk team and other clinic staff during downtimes

Participates in mandated meetings and trainings

Perform duties and responsibilities with a sense of humor and team spirit

Schedule: PT 20 hours a week. The schedule is as follows:

• Mondays/Wednesdays/Fridays 9am 2pm and
• Tuesdays 2-7pm

Requirements

Minimum one year receptionist experience is required

High School diploma required

Exceptional customer service skills including professional and pleasant telephone skills

Excellent organizational verbal and writing skills

Ability to excel at details

Must be skilled in the use of software programs such as MS Word Outlook Access PowerPoint and Excel

Possess the ability to work in a fast-paced environment to multi-task and to work under pressure

Able and willing to work at minimum of one late shift a week (until 7pm)

Previous work experience in a community health center is a plus

Speaking a relevant second language is a plus

Bay State Community Services is an equal opportunity employer. We are committed to providing an environment free from bias discrimination or harassment of any kind and mutual respect where equal employment opportunities are available to all qualified applicants and teammates without regard to race ethnicity religion sex pregnancy national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information military and veteran status and any other characteristic protected by applicable law.

Contact Information:

Salary Description

$20.68 - 24.04 per hour

Required Experience:

Junior IC