Restaurant Supervisor

Shift SupervisorWe are seeking an experienced Shift Supervisor to help lead daily operations in a high-energy fast-casual restaurant environment.As a Restaurant Shift Supervisor, you will help supervise restaurant operations, lead team members during shifts, and ensure that every guest receives exceptional customer service, food quality, and hospitality. This role works closely with the General Manager and Assistant Manager to maintain operational standards, develop team members, and support restaurant profitability.This position is ideal for someone with experience as a restaurant supervisor, shift lead, team leader, or demonstrated customer service leader who enjoys coaching employees, managing restaurant operations, and delivering a great guest experience.Key ResponsibilitiesRestaurant Operations & Shift LeadershipLead and supervise daily restaurant operations during assigned shiftsEnsure Freddy's standards for hospitality, food quality, speed of service, and cleanlinessMaintain strong customer service and guest satisfactionMonitor restaurant flow and maintain efficiency during busy service periodsSpend most of your time on the restaurant floor leading the team and supporting operationsTeam Leadership & Staff DevelopmentTrain and coach restaurant team members and crew membersProvide direction and support to staff during shiftsMaintain a positive team culture focused on hospitality, teamwork, and accountabilityAssist with scheduling, shift coverage, and staff performance feedbackLead by example with strong communication and leadership skillsOperational Excellence & Cost ControlAssist management with labor control, food cost management, and inventorySupport product ordering and maintain proper inventory levelsEnsure compliance with food safety standards and health regulationsHelp maintain restaurant equipment, cleanliness, and organizationUse restaurant management tools such as sales reports, labor reports, and inventory trackingQualificationsRestaurant ExperienceMinimum 1 year experience in quick service restaurants (QSR), fast food, or casual diningDemonstrated ability to deliver excellent customer serviceSkills & LeadershipStrong leadership and team management skillsAbility to work in a fast-paced restaurant environmentExcellent communication and problem-solving skillsAbility to manage multiple priorities during busy shiftsPassion for delivering great food and great hospitalityPhysical RequirementsAbility to stand and walk for up to 10-hour shiftsAbility to lift up to 40 lbsAbility to bend, stoop, and occasionally climb a ladderAvailability to work days, evenings, weekends, and holidaysBenefitsFreddy's offers competitive benefits and opportunities for growth:Competitive hourly pay based on experiencePaid training and leadership developmentMeal allowancePaid time offMedical, dental, and vision insuranceCareer advancement opportunities into Assistant Manager and General Manager rolesA supportive culture focused on hospitality, teamwork, and leadership developmentCompany IntroductionFounded in 2002, Freddy's Frozen Custard & Steakburgers has quickly become a national, fast-casual restaurant franchise best known for its cooked-to-order Steakburgers, crispy shoestring fries, dessert treats prepared with freshly churned frozen custard, and world-class guest service.