Delivery Assurance Team Lead

Delivery Assurance Team Lead

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we're eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills

Role Overview

The role involves working with customer organizations to support their supply chains. The Delivery Assurance Field Rep (DAFR) Team Leader key responsibilities are to monitor and drive the DAFRs to address delivery assurance risks at suppliers based on the business short and mid-term priorities. Coach and mentor the DAFRs across the role responsibilities and ensure they have effective plans and audit schedules in place to meet customer requirements.

Responsibilities

• Supply Chain Management and Production Planning support of various OEM sites and their suppliers.
• Build, mentor and monitor DAFR team ensuring robust visit schedules and delivery plans are in place
• Manage team budget in-line with agreed PO values
• Ensure DAFR engagements are successful and impactful.
• Drive supplier success and improvement.

Load & Capacity Planning

• Review team adherence to weekly/monthly Customer & Supplier Business Units metrics and adherence to plan and prioritize activity based on agreed Load & Capacity plans

Inventory Management

• Review supplier Line of Balance (LOB), Work In Progress (WIP) tracking, where appropriate generate and drive recovery plan during on site verification.
• Identify material, casting, forging, special process and manufacturing lead-times for all associated components

Cross Functional Team Member

• Act as escalation point for the DAFR team to OEM on supplier and sub-tier supply chain issues.
• Facilitate Quality or Engineering issues between OEM and the supply chain.
• Communicate status to internal and customer stakeholders at agreed intervals or when escalation is required
• Ensure visit reports are compiled by DAFRs and program status uploaded utilizing live reporting tool and link to suppliers ERP system
• Support: Lean Events, Assessments, Playbook Roll Out, Supplier Gold Program, Program Reviews

What You Will Bring

• Experience in a Supply Chain / Production Planning / Quality / Operations environment
• Previous experience of managing cross functional teams
• Experience in using SAP or similar ERP system
• Understanding of manufacturing processes i.e. Forging / Casting / Assembly / Machining / Special Processes
• Capable of reading and interpreting engineering, drawing and technical information
• Some aerospace product knowledge
• Ability to influence decision making
• Experience of structured problem-solving methodology: Lean / ACE, lead change/improvement activity / DMAIC / 6 Sigma etc.
• Formal auditing qualification
• Good Communication in English (oral & written) & Interpersonal skills
• Customer Focus - Ability to build and develop Customer & Supplier relationships
• Good working knowledge of Microsoft work packages: Word, Excel & PowerPoint

Pay Range

$65k-$69k

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Work Requirements

We offer flexible work options, including hybrid arrangements, to support the need of the role and align with company policies. This position is located in Windsor, CT and is considered hybrid with 3 days required on-site.

• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.
• Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.

Travel Requirements

Due to the nature of the work, 80% of travel is required.

Citizenship Requirement

Due to the nature of the work, U.S. citizenship is required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance