Collections Specialist

R10097962 Collections Specialist (Open)

Location:

Lawrenceville, GA - Sever Rd - Cust. installations How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring for a Collections Specialist in Lawrenceville, Georgia! We are looking for you!

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.

• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

• Early Access: Your benefits start after just 30 days of employment.

Recruiter: (Adrienne Ogletree-Adrien) | (View email address on click.appcast.io) | Call/Text View phone number on click.appcast.io)

The Collections Specialist is responsible for communicating with customers to collect on past due accounts including but not limited to resolution of cash related disputes. Cash application related disputes would constitute no more than 20% of the day to day responsibilities. The shift will be M-F, hours differing based on business needs.

Job Duties:

• Support and care for assigned accounts.

• Contact customers on past due accounts via phone or email in a dynamic, supportive, and results-focused environment.

• Provide customer service regarding account and collection issues.

• Assist customers with account reconciliation questions and discrepancies as needed.

• Contact customer and resolve short payments/ remittance questions. Communicate closely with Cash applications team.

• Process customer refunds.

• Review and process account adjustments, credit memos and small balance write-offs.

• Dedicated to partnering with clients to resolve outstanding balances for assigned accounts.

• Review and release and/or hold customer orders based on account status (credit limit, past due invoices, etc).

• Partner with Sales and all other Depts (Billing, Operations, Contracts) to foster collaborative working relationships and support and nurture accounts.

• Ideally, you bring the ability to maintain collection percentages, AR over 60 days and bad debt levels as guided by management. Consistently work toward and advance established team goals.

• Work closely with Sales department to provide data as needed and ensure timely resolution of AR issues.

• Other duties deemed appropriate and assigned by management.

________________________Are you a MATCH? Required Qualifications:

• At least 5 years of commercial collection experience.

• Strong verbal and written communication and customer service skills and a quality mindset.

• Good organizational and people skills; the ability to work and navigate within a complex organization.

• The successful candidate must have a strong "customer service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.

• Candidates must have valid employment authorization in the U.S. and must not require visa sponsorship now or in the future. This position is not open for non-immigrant visa sponsorship.

Preferred Qualifications:

• An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.

• The ability to adapt to a rapidly-changing environment and understand/utilize new technologies and tools.

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at View email address on click.appcast.io.

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