Cancer Center New Patient Administrative Specialist II - Uro Onc

Overview The Patient Administrative Specialist (PAS) is responsible for coordinating new patient interactions, surgery scheduling, and a range of front‑office tasks within the outpatient clinical setting. The PAS supports all daily administrative operations of the clinic and progresses through four defined levels based on skills, knowledge, education, and experience. Responsibilities Patient Interaction and Registration Greet patients; complete registration check‑in and check‑out. Verify insurance information and answer questions about appointments, authorizations, payments, billing, and schedules. Resolve simple escalations and provide service recovery; refer complex issues to the appropriate pathway. Referral Management & Appointment Scheduling Track and manage incoming referrals. Schedule appointments in a timely manner while adhering to referral guidelines and insurance eligibility. Administrative Tasks and Documentation Handle inbound and outbound patient calls, take and route messages, and manage patient correspondence. Process faxes, mail, and file documentation; maintain databases. Process forms and utilize phone and electronic medical records systems. Welcome and orient new PAS staff members. Communication and Coordination Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients. Communicate scheduling preferences and urgent needs with providers. Specialized Functions – Strong Proficiency Required in at least one of the following Medication prior authorization Specialized data collection & coordination Cross‑trained to support multiple providers, services, and/or departments Surgery/procedure scheduling New patient coordination education Qualifications Education – High School Diploma or GED. Experience – Minimum one (1) year of related healthcare experience, including external experience. Knowledge, Skills and Abilities Knowledge of Windows‑based office software, computers, and operating systems. Basic medical terminology. Strong written and phone/verbal communication skills. Familiarity with complex or multi‑line phone systems. Strong time management and organizational skills. Problem‑solving and ability to manage multiple priorities. Active listening; empathic patient service; adjust communication style. Calmness in stressful situations. Ability to welcome and orient new PAS staff. Exceptional customer service; liaison role between front and back office. Ability to develop departmental expertise. Physical Demands and Work Conditions Frequent sitting; occasional walking, standing, bending, kneeling, crawling, pushing and pulling, reaching, twisting, and turning. Occasional lifting up to 40lbs. Work primarily in an office setting that is adequately lighted, heated, and ventilated. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions. Blood Borne Pathogens CategoryIII tasks do not involve exposure to blood, body fluids, or tissues; CategoryI tasks are not a condition of employment. Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non‑discrimination in all employment practices. SHC does not discriminate on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, disability, or any other protected category. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale Generally starting at $32.56–$36.66 per hour. The final salary will be determined by internal equity, experience, education, specialty, and training, and is not a specific promise of wage. #J-18808-Ljbffr LE0010 Stanford Health Care