HR Generalist

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others. Job Summary The HR Generalist is a trusted business partner to key leaders and team members across all locations in the Northwest NC territory. This role serves as the primary employee relations contact, coaches leaders, and executes core talent management programs (performance, succession, and development). The HR Generalist balances strategic consultation with hands‑on HR operations to strengthen culture, mitigate risk, and drive workforce outcomes. Key Job Responsibilities Serves as the initial Employee Relations contact responsible for coaching and resolving issues involving policy adherence, performance, conduct, and workplace conflict. Assists third‑party ER partner in investigations and advising leaders on disciplinary processes, performance improvement plans, and terminations. Monitors ER metrics and presents insights to leadership with action plans. Develops strong support relationships with DGR leaders, providing guidance and counsel on daily issues. Serves as a liaison between our external ER vendor (Davidson group) and field leaders to help create a seamless internal customer service experience. Facilitates performance management cycles (goal‑setting, check‑ins, calibration); coaches leaders on high‑quality feedback and development planning. Supports succession planning and IDPs. Partners with Talent Acquisition on workforce planning, internal mobility, and critical role pipelines. Partners with training team to deploy targeted development initiatives. Uses a structured talent framework to align activities with business strategy and measure impact on retention, readiness, and promotion. Responsible for building consultative relationships with leadership teams, translating business goals into people development and HR solutions. Provides data‑driven insights (turnover, ER trends, staffing, productivity) and recommendations to key leaders. Champions an inclusive, values‑aligned culture; ensuring practices uphold dignity, fairness, and compliance. Interprets and applies federal, state, and local employment laws. Updates SOPs. Conducts policy training and compliance spot‑checks. Ensures secure employee records and strict confidentiality. Participates in and leads departmental and organizational projects as a SME, providing insights and recommendations to ensure compliance and a team‑member focused approach. Benefits Competitive Paid Time Off (PTO) Money Purchase Pension Plan 403(b) Retirement Savings Plan Employee Assistance Program Free Telehealth Employee Referral Program Quarterly Incentive Programs (for all retail positions) Corporate Discount Programs Medical Insurance (full‑time team members 30+ hrs per week) Prescription Coverage Dental and Vision Coverage Flex Spending Accounts (Medical and Dependent Care) Short & Long‑Term Disability Life Insurance Tuition Reimbursement EOE. E‑Verify Employer. Education Bachelor’s degree in HR, Business, or related field required; advanced coursework preferred. SHRMCP/PHR (or higher) highly preferred. Qualifications 5–8 years of progressive HR generalist experience with substantial employee relations responsibility. Proven success supporting multisite operations (e.g., retail, manufacturing, hospitality, nonprofit, distribution). Demonstrated facilitation of performance/talent review processes. Experience coaching frontline and senior leaders. UKG experience highly preferred. Advanced computer skills. Proficient in Microsoft Office Suite. Excellent communication skills—both written and verbal. Strong decision‑making capabilities with a strong focus on compliance and integrity. Ability to work independently and multi‑task. Excellent time management and problem‑solving skills. Must be able to prioritize tasks and adjust to accommodate urgent needs. Ability to think critically and look for solutions. Project management experience, highly preferred. Bilingual in Spanish preferred. Driver’s license and access to a personal vehicle required. Ability to travel up to 75%, required. #J-18808-Ljbffr