Warehouse Outbound Supervisor (Bilingual in English & Chinese) - Small Package

Warehouse Outbound Supervisor (Bilingual in English & Chinese) - Small PackagePort Reading, New Jersey, United StatesWho We AreYQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc. We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. 'Simple shipping and easy freight' is the mission of YQNLINK. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc. We have built up the ocean and air transport network from China to the world and introduced a series of innovative product offerings such as the First-class FCL, First-class LCL, First-class Air Freight, realizing online quotation, online order, online logistics tracking and other abundant functions, to build a more efficient and intelligent cross-border supply chain logistics.ResponsibilitiesLeadership and Team Management : Lead the small item outbound team (pickers, packers, labelers, manifestors); manage seasonal staffing spikes.Performance Enhancement : Drive pick/pack rates (units per hour) while maintaining order accuracy; implement zone/batch picking and pack station workflow optimization.Operational Oversight : Supervise end-to-end outbound for small parcels: wave generation, cartonization, packing slip insertion, label application, and sortation to UPS/FedEx/USPS/regional carriers.Schedule Management : Align outbound waves with carrier pickup times; manage shift handoffs to clear all daily orders before carrier departure.Reporting : Generate order accuracy rate, packing material usage/cost, shipping timeliness (by carrier service level), and exception logs (e.g., no-label, unscannable).Customer Service Excellence : Partner with e-commerce client operations teams to resolve shipping address corrections, substitution approvals, and RMA outbound flows.Security and Integrity : Prevent small item theft via pack station video monitoring and random bag/parcel checks.QualificationsEducational Background : Bachelor's Degree in Supply Chain, E-Commerce Management, or related field.Professional Experience : At least 1 year of experience in small parcel/e-commerce outbound operations (high SKU count, multi-client environment).Industry Expertise : Familiar with WMS wave management, carrier integration, and small parcel packaging standards.Leadership Skills : Fast decision-making under cut-off pressure; ability to re-allocate pickers to urgent waves in real time.Language Proficiency : Fluent in both English and Mandarin.**Working Visa sponsorship is available for qualified employees.Position InformationJob Type: Full-time, OnsiteWork Location: Port Reading, NJ 07064Schedule : Monday to Friday, 08:30 AM ~ 05:00 PMSalary Range : $75,000.00 - $100,000.00 per yearBenefits: 401(k) matchPaid Time OffSick LeaveDental insuranceHealth insuranceVision insurance