Overnight Customer Service Representative

Overnight Client Care Representative - VERC

Schedule: 
Saturday – Tuesday, 7:00 PM – 5:00 AM or
Wednesday – Saturday, 7:00 PM – 5:00 AM
Compensation: $18–$22/hr + hourly overnight shift differential

About Us:
Veterinary Emergency + Referral Center of Hawaii (VERC)is an advanced 24-hour veterinary emergency and specialty hospital seeking a full-time Client Care Representative. Our dedicated board-certified specialists and highly-trained emergency professionals provide a collaborative approach to veterinary medicine. Supported by our modern, state-of-the-art facility, we offer a full in-house laboratory, ultrasonography, CT, MRI and electrochemotherapy.

At VERC, our mission is to provide the highest standard of emergency and specialty medicine, offering the most comprehensive and progressive patient care on the Hawaiian Islands.

About the Role
This essential onsite role serves as the first point of contact for clients and plays a vital part in ensuring smooth overnight operations.  The ideal candidate will be a compassionate, reliable, and client-focused individual who thrives in an emergency hospital environment.

Key Responsibilities

• Welcome and support clients in a friendly, helpful, and compassionate manner.
• Prepare, review, and maintain client/pet records and medical documents accurately.
• Educate clients on hospital services, protocols, and processes.
• Manage phone calls, appointment requests, emergencies, and client inquiries.
• Process patient admissions and discharges; schedule follow-up appointments.
• Accurately process invoices and collect payments.
• Update and maintain client/pet files in accordance with hospital standards and legal requirements.
• Perform general administrative duties such as scanning, faxing, emailing, and document organization.
• Collaborate closely with medical teams to support seamless overnight operations.

Full-Time Employee Benefits

• Medical, dental, and vision insurance
• Disability and life insurance
• Flexible spending accounts (FSA)
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• Paid time off (PTO)
• Uniform allowance
• Generous continuing education (CE) stipend

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.