Outlets Supervisor

The Chicago Marriott O’Hare is looking for an Outlets Supervisor (F&B) to join this awesome hotel team! Previous F&B Supervisory experience preferred. Overview The Outlets Supervisor (F&B) will be responsible for assisting the department head and team in the overall daily operations of the outlets and in achieving the overall success of excellent customer service. Responsibilities Manage day-to-day operations within the outlets. Must be able to oversee multiple areas throughout their shift; including our in-house restaurant, the day and night bar, the executive lounge and room service. Supervises daily F&B shift operation and meets the brand standard; with a high emphasis on sequence of service. Demonstrates knowledge of the brand specific service culture Responsible for menu knowledge, promotional beverage programs and daily food and drink specials. Supervises staffing levels to ensure financial responsibility while providing excellent guest satisfaction. Responsible for pre-shift meetings with the team to communicate pertinent information. Understands employee positions well enough to perform duties in employees’ absence. Communicates areas that need attention to staff and providing guidance to achieve higher guest satisfaction scores. Upholds a cleaning program to ensure clean and safe common work areas for all employees. Creates good synergy among employees and encourages team work. Qualifications At least 2 years progressive experience in hotel food/restaurant service operations. Long hours sometimes required. Light work – Exerting up to 25 pounds of force occasionally, and/or up to 15 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Perform other duties as requested by management. Availability Must be available to work days, evenings, weekends, and holidays. We offer Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts. The Marriott Chicago O'Hare is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. #J-18808-Ljbffr Crestview Management, LLC