Consumer Experience Agent

Job Description

Job Description

Consumer Experience Agent

Job Type: Full-Time

Location: Jacksonville, FL 32218 (Brand new office)

Hours: Monday – Friday 8:00am – 4:30 pm (30-minute lunch)

Pay: $19/hr

Length of Assignment: Temp to Hire based on Performance and Attendance (conversion around 4-6 months)

About the Role

We are seeking a customer-focused Consumer Experience Agent to deliver exceptional support across multiple communication channels while helping create a best-in-class customer experience. This role serves as the frontline representative of our brands, assisting customers with product inquiries, orders, returns, warranties, and e-commerce support.

The ideal candidate is a strong communicator who enjoys problem-solving, thrives in a fast-paced environment, and is committed to delivering outstanding customer satisfaction.

Responsibilities

• Provide support to customers via phone, email, chat, SMS, and social media.
• Assist with product information, website navigation, order placement, payments, returns, and warranty inquiries.
• Identify opportunities to support e-commerce sales through inbound customer interactions.
• Accurately document customer interactions within CRM systems.
• Meet or exceed performance metrics, customer satisfaction goals, and Net Promoter Score (NPS) targets.
• Resolve customer concerns through effective problem-solving and de-escalation techniques.
• Collaborate with internal teams to stay informed on products, promotions, and system updates.
• Follow all compliance and data security policies when handling customer information.

Required Qualifications

• Minimum 1 year of inbound call center or customer service experience.
• Excellent verbal and written communication skills.
• Strong listening skills and patience when assisting customers.
• High attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computers and customer service software.
• Strong critical thinking and problem-solving abilities.

Preferred

• Call center experience in consumer goods, retail, or e-commerce environments.
• Experience working with KPIs and performance metrics.
• Omnichannel customer support experience.
• Sales, retention, or upselling experience.
• Experience with CRM and e-commerce platforms.
• Microsoft Office proficiency (Excel, Word, PowerPoint, Teams, SharePoint).
• Bilingual Spanish or French language skills are a plus.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.