Technical Field Support Representative (Aerospace)

Summary Provide Technical Field Service support for the total range of Safran Electrical & Power (SEP) products used by American's customers. The jobholder takes ownership of the customer's concerns and works toward the resolution in coordination with the customer and product support team in France, England and US to drive in-service technical performance of SEP Chatou/Méru (80%), SEP Twinsburg (10%) & SEP Pitstone (10%) products and services. Essential Duties & Responsibilities Interface with product support teams regularly to ensure you remain current on development and in service performance of product – Join / support weekly team meetings Collect intelligence and report product performance data to the designated Product Support Engineer (PSE) Be the technical focal in region for your assigned customers, providing effective technical support and attending Technical Review Meetings as required Provide feedback and information on product improvement and retrofit opportunities as required to the customer, promoting products and services Support for equipment operation as well as entry into service (EIS) of new aircraft and products In line with airworthiness approvals assist the customer in carrying out maintenance tasks (e.g. corrective actions on delivered equipment) Schedule and support with the PSE and Operator On Wing interventions at operators chosen facilities Provide technical awareness and troubleshooting support to airlines striving for increased on wing performance Represent SAFRAN with suppliers, clients and operators, ensure effective communication with guarantee a relationship of trust and contribute to customer satisfaction while defending the interests of the Business Ensure good communication within the client organization, but also internally Proactively identify the actions to be implemented, and manage the associated action plan Understand the client's cultural differences and adapt your posture to improve collaboration and influence customer decisions Participate in industry conferences (AMC) and trade shows as required Contribute, monitor, capture and report customer satisfaction Support regional CSM for proposal / customer visits as required Provide timely and effective technical support to local repair station on behalf of PSE, offering technical and fault finding assistance as needed Support repair quotation, warranties dispute and validate equipment removals Education and/or Experience BS in Engineering and or Electronics preferred or equivalent experience; A minimum of ten (10) years' experience in a Customer Support, MRO, Engineering, Test Engineering, or Industrial Engineering capacity in aviation or other highly regulated industries. Min five (5) years' experience in power generation, related Control Units or power conversion. Need to understand use specific test equipment in shop environment. Experience with electrical test equipment a plus. Ability to use basic PC with word processing, excel, PowerPoint, and SAP, Power BI. Knowledge & Skills Required background in airline, military, or OEM engineering or repair activity. Line Maintenance or shop experience is essential Must be able to prepare and make oral presentations to internal and external customers and handle pressure situations in a very competitive market. Needs to establish excellent customer relations and work well in a cross-functional divisional team environment. Needs to have ability to work autonomously whilst maintaining excellent internal contacts and relationships in a multi culture worldwide organization. Approximately 30% travel is required for this role Outstanding people skills with a strong customer / repair station focus; Demonstrated ability to influence/motivate people across a wide range of levels to perform at higher levels by coaching and mentoring. Demonstrated business and functional expertise, including the ability to use business acumen, functional operational knowledge, experience, and strategy to determine the best course of action. Interpersonal skills to build good working relationships with individuals at all levels internal and external to the organization including multi-cultural interactions. Communication and negotiation skills including excellent written and verbal skills and the ability to be influential in conversation. Uses communication proactively and strategically, to enable organizational performance. Ability and experience of building and maintaining positive and constructive relationships with customers and stakeholders. Physical Demands Stationary 50% / Mobility 50% Work Environment Mix between an office setting / manufacturing and travel #J-18808-Ljbffr