Loss Mitigation Intake Specialist

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Key Responsibilities

• Review incoming financial packages to determine the requestor, required documentation, and completeness.
• Maintain and update a portfolio of loans to ensure compliance with CFPB timelines and Selene’s internal and private label requirements.
• Upload and validate standard financial documents necessary for underwriting.
• Collaborate with internal departments throughout the intake and review process.
• Escalate complete financial packages to underwriting for further evaluation.
• Accurately update multiple systems and screens within Selene’s system of record.

Qualifications

• High school diploma or GED required; additional education or certification preferred.
• One year of related experience in mortgage servicing, financial document review, or customer service preferred.
• Strong attention to detail and organizational skills.
• Ability to manage a high volume of tasks while maintaining accuracy and meeting deadlines.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in navigating multiple systems and screens simultaneously.
• Demonstrated problem-solving abilities and a proactive, solution-oriented mindset.
• Highly self-motivated and capable of working independently or collaboratively.

Why Selene? Benefits

Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental &Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

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