Collector

Job Description

Job Description

** DESCRIPTION: **

Collector will negotiate with customers to arrive at the best resolution for our clients and the company by using compassion, empathy, and respect.

** RESPONSIBLIITIES ** :

• Use manual and automated dialing to contact delinquent account holders from across the country by telephone (averaging about 200 outbound calls a day)
• Request for payment of the outstanding balance in full or create alternative payment plans for the delinquent account holder if they cannot pay the outstanding balance in full
• Process payments using check by phone, credit/debit cards, Western Union, or offer the customer the ability to mail in payments
• Follow up with account holders on their established payment plans and recommend what further action should be taken for account holders who default on their payment plans
• Navigate different client systems to locate customer accounts and document all collections activities
• Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
• Follow Collection laws, processes and procedures
• Identify and escalate priority issues to the leadership team
• Accurately process and record call transactions
• Stay current on system changes, Collection law updates and training
• Manage Call time effectively in order to obtain performance criteria objectives

** REQUIREMENTS: **

• Must have 2 to 3 years of experience in a high volume, call center environment
• Excellent phone etiquette with the ability to speak clearly and professionally
• Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred – but we will teach you
• Must have a friendly and positive approach to difficult situations
• Ability to remain calm under pressure
• Type at least 25 wpm with >85% accuracy