Friendly Hosts/Hostesses Needed For An Upscale Caribbean Restaurant at Dukunoo Jamaican Kitchen

Job Description

Job Description

JOIN OUR RESTAURANT TEAM

Are you a top performer ready to start or grow your career with a leading company in the restaurant industry?  

We are looking for hard workers and individuals that are passionate about delivering excellent service to our customers. 

Dukunoo Jamaican Kitchen is Wynwood, Miami’s first and only full-service, upscale Caribbean dining experience.  The restaurant features indoor and outdoor dining, a full bar, fine art, and an authentic jerk stand outside by the Terrezza.  Our customers, “Come fi di food but stay fi di vibes”.

We are looking for team members who take value in their work and strive to create great-tasting food for our customers while working in a family-friendly environment. 

As a host, you will greet guests in a friendly, and courteous manner as they enter the restaurant. The host/hostess is responsible for a great first impression and practices excellent customer service, even in stressful situations. The host/hostess directs all customers to their seats and provides them with a menu.  Answers the telephone at the front desk and makes reservations in a timely and efficient manner.

  What you bring to the table 

The ideal candidate will be eager to perform the following tasks:

• Follow all policies and procedures consistent with the mission of Dukunoo Jamaican Kitchen.
• Meet all uniform, appearance, and grooming standards as specified by the company.
• Greet guests within the first 30 seconds of guests entering the restaurant.
• Handle reservations and waitlists promptly
• Follow all sanitation and safety standards set forth by the company.
• Provide guests with menus and inform them of their server’s name upon seating.
• Make guest reservations, record names, and the number of people in the party 
• Provide guests with an estimated waiting time when immediate seating is limited.
• Call out the name and number of parties when tables become available.
• Accommodate special seating requests for guests whenever possible.
• Ensure reservations for large parties are communicated to management and kitchen staff to ensure prompt service.
• Excellent critical thinking skills with the ability to solve problems such as double bookings. and any issues with reservation and seating.  
• Knowledgeable about menu items offered at the restaurant and be able to explain specials to guests.
• Maintain a waitlist when immediate seating is limited and seat guests as soon as a table becomes available.
• Follow procedures on how to rotate tables properly so that servers receive the correct number of seatings.
• Follow all end-of-shift checkout procedures as outlined by the company.
• Maintain a collaborative working relationship by assisting other team members with their if needed.
• Assist servers with wiping down tables and ensuring that the dining and serving areas are kept clean and properly set up.
• Thanks to guests as they leave and invite them to return.
• Attend all-employee meetings and offer creative ideas and suggestions for improvement
• Answer telephone calls in a professional manner when making reservations by phone which must be done with accuracy.
• Inspect restrooms for cleanliness and availability of supplies and ensure restroom is always kept clean.
• Must be knowledgeable about the menu and be ready to answer customers’ questions about allergies and dietary restrictions.  

 What you bring to the table:

• Must have a high school diploma or equivalent
• Able to lift up to 20 pounds.
• Must demonstrate enthusiasm and commitment to guest satisfaction.
• Ability to manipulate register system and handle/serve food.
• Basic written and verbal communication skills.
• Excellent organizational skills
• Must be accurate when executing tasks in a timely and efficient manner
• Ability to work as a team member or individually
• Excellent customer service with impeccable interpersonal skills
• Friendly and professional demeanor when answering the phone
• Ability to stand for long periods of time
• Flexibility when working alternating shifts

We offer: 

• Competitive Wages 
• Flexible Schedule 
• Family-Friendly Environment 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

We are proud to be an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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