Pricing Director

Role Description

ServiceNow’s monetization function is built on a simple conviction: pricing done well isn’t a back-office function—it’s a strategic lever that shapes how customers experience value and how the business grows.

Our work impacts ServiceNow’s complete portfolio and complete commercial motion. As our portfolio evolves and new innovations come to market, the need for sharp, structured thinking on how we bring them to market has never been greater.

We’re looking for someone who brings more than pricing mechanics. We want a strategist who can sit alongside Field and cross-functional leaders, challenge assumptions, synthesize market signals, and translate complexity into clear recommendations that hold up in a Pricing Committee room.

This is not an operational or analytics seat. It’s an opportunity to commercial strategy at one of the fastest-growing enterprise software companies in the world—and to have your fingerprints on how we grow.

What you get to do in this role:

• Drive transformational change in how ServiceNow monetizes its business by leading C-Suite sponsored initiatives to deliver meaningful top line growth to the company.
• Serve as the bridge between the Product Pricing Team and the Deal Desk Team in defining our commercial principles and guardrails.
• Work cross-functionally across product, GTM, and operational stakeholders to ensure monetization strategies align to corporate pricing and packaging strategic roadmap.
• Transform key insights into actionable recommendations and communicate findings to cross-functional stakeholders and senior executive leadership.

Qualifications

• Effective influencing and communication skills and highly effective in securing cross-functional buy-in from senior executives and leaders across the business.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 10+ years of experience in enterprise technology industry across pricing, consulting, business operations and/or product strategy.
• 5+ Years of strategy experience in a technology or consulting firm.

Requirements

• For positions in this location, we offer a base pay of $184,100 - $322,200, plus equity (when applicable), variable/incentive compensation and benefits.
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Benefits

• Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
• We strive to create an accessible and inclusive experience for all candidates.