Business Analyst

Role Description

This position is responsible for analyzing business performance to support/develop or test the strategic initiatives of customer management, product/business development, productivity optimization, and sales. They must possess excellent interpersonal skills and work well under tight time constraints.

Key Responsibilities

• Information Acquisition (20%) – compiles information necessary to review and report on performance of the division or customers using the Data Warehouse, Operating Systems, External Resources and/or other Resources as required.
• Analysis, Reporting & Recommendations (30%) – uses database programs, spreadsheets, and other statistical and presentation software to analyze acquired information evaluating the performance of customers, developing pricing strategies, establishing performance patterns, determining rebate eligibility and examining base business performance (Sales, GP$, ROI, etc.). Develops reports and presentations to communicate results and recommends business tactics and strategies based on findings.
• Operational Implementation & Troubleshooting (30%) – Creates, maintains, and updates Sales Plans/Contracts, and Customer Profiles as necessary; troubleshooting issues, bringing discrepancies to upper management’s attention and preparing documentation related to specific issues.
• Departmental Documentation (15%) – prepares and maintains updated documentation on department procedures.
• Special Projects (5%) – Participates in special projects and performs other duties as required.

Skills

• Exceptional understanding of the job and ability to apply knowledge and skills to complete a wide range of complex tasks.
• Complete tasks in creative and effective ways.
• Facilitate the work activities of others; may coordinate work beyond own area.
• Apply acquired knowledge of procedures and external regulations.
• May provide back-up process support for the Supervisor.

Complexity

• Consistently work on complex and unique assignments requiring independent action and a high degree of initiative to resolve issues.
• Make recommendations for new procedures.
• Analyze more complex technical or non-technical problems and suggest solutions where precedent may not exist.

Supervision

• Work under minimal supervision and may act independently to determine methods and procedures on new assignments.
• Often act as a facilitator and team leader and may provide informal feedback.
• Provide training as needed.

Work Experience

• Typically 1-3 or more years of related experience.

Preferred Education

• Bachelor’s degree strongly preferred.

General Skills & Competencies

• Excellent time management skills and the ability to prioritize work.
• Ability to set clear team goals, delegate tasks and set deadlines.
• Very good attention to detail and accuracy.
• Customer service oriented and ability to work with and resolve complex issues.
• Ability to plan and arrange activities.
• Excellent interpersonal communication skills.
• Excellent written and verbal communication skills.
• Ability to maintain confidential and highly sensitive information.
• Ability to work in a team environment.
• Ability to multi-task.
• Ability to manage conflict.
• Capacity to work effectively under pressure.
• Good analysis and problem-solving skills.
• Oversee multiple and/or complex projects.
• Identify and recommend continuous improvement opportunities.
• Establish productive working relationships at multiple levels within the organization.

Performance Requirements

• Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

Travel / Physical Demands

• Travel typically less than 10%. Office environment. No special physical demands required.

Salary & Benefits

• The posted range for this position is $56,351 to $77,483 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role.
• Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.
• Other benefits available include:
  • Medical, Dental and Vision Coverage
  • 401K Plan with Company Match
  • PTO [or sick leave if applicable]
  • Paid Parental Leave
  • Income Protection
  • Work Life Assistance Program
  • Flexible Spending Accounts
  • Educational Benefits
  • Worldwide Scholarship Program
  • Volunteer Opportunities