Communications and Public Involvement Manager

Job Description WSP is currently initiating a search for a Communications and Public Involvement Manager for our Austin office. Be involved in projects with our Communications Advisory Services Practice and be a part of a growing organization that meets our client’s objectives and solves their challenges. Your Impact Serve as a key communications and community outreach consultant on transportation infrastructure projects Implement effective public outreach strategies for infrastructure projects and programs during preconstruction, construction and operations. Develop strategic communication plans to mitigate construction impacts Develops, implements, and manages communication strategies and community engagement programs to inform the public, elected officials, and stakeholders related to construction activities Serve as liaison between projects and the community Identifies opportunities and risks for projects, programs, initiatives, and operations; and develops communications/community engagement strategies/tactics to maximize the opportunities and minimize risks. Develops construction relations goals, objectives, workplans, communications plans and budget. Evaluates and recommends the level of outreach participation at community events; and organizes and attends in-person community meetings, special media events, tabling events, open houses and construction sites Researches the more complex and sensitive incidents, complaints, and concerns, and works with staff and management at all levels of the organization, as well as stakeholders, to achieve solutions Provides recommendations to project management team regarding construction community impacts and mitigation programs Coordinate, facilitate, and participate in virtual and in-person public meetings and community events as assigned Manage development of strategic social media outreach plans including the research, writing and vetting of various posts (X, Facebook, Instagram, etc.) Acts as lead strategist and manages content development for a variety of communication channels, including website, social media, talking points, presentations, marketing materials and media notifications Develop performance metrics to analyze the effectiveness of outreach campaigns, including website and social media content Direct the work of support services such as graphic design, website development, video, and photography Communicates and implements safety rules, policies, and procedures in support of the agency’s safety vision and goals; and maintains accountability for the safety performance of all assigned employees Coordinate closely with project teams and clients on communications and community outreach that aligns with client priorities and program messaging Participate in external project, agency, and community meetings to provide communications updates and help identify public involvement issues Coordinate development of project deliverables and public outreach according to project schedule Build strong relationships with technical team members and clients Interact in a clear and concise manner with a variety of diverse audiences Perform other duties as assigned or required by WSP USA Inc. and our clients Talent is the essence of meeting our client’s objectives, goals and challenges. If this sounds like a fit for you, we’d love to have that first discussion of you joining our team. Required Qualifications Bachelor's Degree in Communications, Political Science, Public Policy, Public Administration, Journalism or a related field 7-10 years of communications and public involvement experience and/or 3 years of relevant supervisory-level experience planning, implementing, and managing public affairs or community relations projects for a government agency Outstanding oral, written and interpersonal communication skills Superior organizational and time management skills with a high attention to detail Proven experience writing and editing content for fact sheets, websites, social media, and/or media releases Ability to understand and translate complex, technical information into easy-to-understand content for public consumption Previous experience working on infrastructure projects with a cross-discipline team Deadline driven with the ability to multi-task in a fast-paced environment Ability to help de-escalate and mitigate community concerns Strong computer skills with proficiency in Microsoft Office, Teams, Outlook, Word, Excel, and PowerPoint Ability to work effectively with teams and demonstrate initiative to lead tasks Ability to work well with the public and interact effectively with all organizational levels, including senior management Ability to work beyond standard business hours on some nights and weekends A valid Texas Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Candidate must be able to immediately work in the United States on a full-time permanent basis. Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety, and drug/alcohol and harassment policies. Preferred Qualifications Demonstrated expertise with public involvement best practices Communications and public involvement experience with transportation and other infrastructure projects, preferably large public works or construction projects. Knowledge of and project experience working with local public agencies Established relationships with local public agency staff Previous experience with team management Previous experience with elected official, stakeholder, and media communications Bilingual in Spanish Local candidates preferred About WSP WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper. WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career. At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started? Equal Employment Opportunity WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status. The selected candidate must be authorized to work in the United States. Notice To Third Party Agencies WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. #J-18808-Ljbffr WSP in the U.S.