Escrow Assistant Associate

Who We Are We are Placer Title Company, a Mother Lode Holding Company. We are a family! We like to throw a big party. We like to laugh out loud and have loads of fun. We encourage growth within our company. We are proud of the fact that our employees & leaders are passionate about taking care of their customers and in supporting each other. We take care of our people. We don’t just tell our folks how much we appreciate them, we show them. Each and every day. What We Do Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions. If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family. If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family. Job Level Summary: • This is typically an entry level role • Associate positions may require a basic functional understanding to complete tasks and incumbents will often require assistance of more experienced team members • Work is often reviewed for accuracy • Provide support within a functional area • Follow functional area’s processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations Essential Functions Performs routine administrative duties to assist in the escrow process Answers phones, greets customers, places calls and follows up on information needed for escrow closings. In smaller escrow/branch offices, may perform some receptionist duties Duties may include: processing opening orders, initial file set up, deposit and distribution of funds, written transmittals for funds and documents, handling reconveyances, preclosing maintenance and post-closing follow up on assigned files Job Complexities Works on standard issues/problems Exercises judgment within defined procedures and practices to determine appropriate action Follows department processes and procedures Supervision Received or Extended No responsibility for the supervision of others Impact Work under close supervision applying well established techniques, procedures or specific standards Work is reviewed for soundness of judgment and overall accuracy Knowledge and Skills/Technology Used Experience with MS Office suite Strong customer service orientation Detail orientation Excellent verbal/written communication skills Problem solving skills Able to multi-task/organized Able to work in a hectic and time sensitive environment Typical Education High School diploma or equivalent Typical Range of Experience No work experience necessary - entry level position Experience dealing with the general public or office environment preferred License or Certification Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. $22.68 - $28.56 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of Mother Lode Holding Company's success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster