Employee Relations Partner

Sun Holdings is one of the largest franchise organizations in the U.S., proudly supporting over 1,300 restaurant locations across 31 states. We provide franchise management services to some of America's most beloved brands, including Applebee’s, Arby's, Bar Louie, Burger King, Cantina Laredo, Freebirds, Golden Corral, IHOP, McAlister’s, Papa John’s, Popeye’s, Taco Bueno, and Uncle Julio’s. Join our team of hands‑on problem‑solvers! Job Summary: The Employee Relations Partner serves as a trusted advisor to managers and employees across multiple brands and locations, providing guidance and support on employee relations matters, workplace investigations, policy interpretation, performance management, conflict resolution, and legal compliance. This role partners closely with Operations, Human Resources, Legal, Payroll, and Talent Acquisition teams to foster a positive employee experience while minimizing organizational risk. The Employee Relations Partner will proactively identify trends, recommend solutions, and support the execution of employee relations strategies that align with Sun Holdings' commitment to operational excellence, employee engagement, and compliance. Bilingual is a plus! Responsibilities: Employee Relations Serve as the primary point of contact for employee relations matters across assigned regions and brands. Provide guidance to managers regarding performance management, corrective action, policy violations, attendance concerns, and employee conduct issues. Coach leaders on effective employee communication, conflict resolution, and HR best practices. Respond to employee concerns and facilitate resolutions in a timely and professional manner. Maintain confidentiality and exercise sound judgment in handling sensitive employee matters. Investigations Conduct thorough, impartial investigations involving allegations of harassment, discrimination, retaliation, workplace misconduct, policy violations, and employee questions. Interview employees, managers, and witnesses; review documentation; and prepare detailed investigation summaries and recommendations. Partner with Legal and HR leadership on high‑risk investigations and employment matters. Ensure investigations are completed in accordance with company policies and applicable laws. Compliance and Risk Management Ensure compliance with federal, state, and local employment laws and regulations. Assist in responding to agency claims, unemployment hearings, wage and hour complaints, and other employment‑related matters. Monitor employee relations trends and identify opportunities to mitigate risk and improve workplace culture. Support audits and compliance initiatives as needed. Requirements: 2 years of Employee Relations experience in a large organization Excellent reporting and documentation experience Proficiency with ADP and numerous software programs Strong organizational skills and ability to manage competing priorities Excellent verbal and written communication skills (Bilingual preferred) Professional demeanor, positive attitude, and strong interpersonal skills Ability to maintain confidentiality and handle sensitive information appropriately Flexible and adaptable, with a willingness to take on new responsibilities as needed Benefits: Competitive Pay – Your talent and hard work won’t go unnoticed. Health & Wellness Coverage – HSA, medical, dental, vision, disability, and life insurance plans to keep you and your family feeling your best. 401(k) Match – Helping you invest in your future (and putting more back in your wallet). Paid Training – We set you up for success from day one. Generous Time Off – Up to 16 paid vacation and sick days, plus 7 company holidays to recharge and reset. Free lunch while at work – Pick your favorite from 5 nearby brand locations, plus discounts with some of our brands—we’ve got lunch covered. Career Growth – We’re growing fast, and we love to promote from within. Ready to get started? Apply today and join a team that’s making a big impact—one location at a time. At Sun Holdings, we’re committed to providing a safe, efficient, and supportive environment—for our team and the guests we serve. We’re proud to be an Equal Opportunity Employer. #J-18808-Ljbffr