Help Desk Analyst

Community Options, Inc. is a national non‑profit agency providing services to individuals with disabilities in 12 states. We are now hiring a Full‑Time Help Desk Analyst in Greater Phoenix, AZ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities Provide prompt, courteous support company wide, in person or via phone or email Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment Understand and Follow documented service operations, policies, and procedures Provide prompt, courteous, and complete resolution of customer requests Diagnose and troubleshoot hardware and software issues primarily in a Windows environment Receive and document all inbound tickets, emails, phone calls, and in-person requests for IT services Travel to local offices to troubleshoot and resolve issues Document, track and monitor technical problems and solutions Prepare activity reports Inform management of recurring problems Redirect problems to correct resource Identify and elevate situations requiring urgent attention Administer help desk software Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation Additional tasks and responsibilities may be assigned Minimum Requirements Minimum one year of professional IT experience Audio / Visual experience a plus Valid Driver's License Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware Experience supporting Android and iPhone, Mobile Device Management a plus MAC OS experience also a plus Working knowledge of printer management Experience working with LAN administration Logical troubleshooting skills Excellent time management and interpersonal skills and a high-level attention to detail Understanding of best security practices and continual updating of knowledge base Why Community Options? Competitive Insurance Benefits (Medical, Dental, Vision) Paid Holidays—Including a Birthday Holiday Generous PTO Employee Incentive & Discount Programs 403b Retirement Plan Incredible career growth opportunities Community Options is an Equal Opportunity Employer M/F/D/V #J-18808-Ljbffr