Help Desk Analyst (29703)

Help Desk Analyst

IDEALFORCE has a contract to hire position available immediately for Help Desk Analyst to join our customer in Phoenix Arizona. This is an onsite position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only local candidates for this position.

Job Description

Inbound Customer Service:
• Handle inbound calls from the public regarding questions about the courts and its sponsored programs, primarily TTEAP and AZTurboCourt
• Research and respond to inquiries from the public via email
Helpdesk position:
• Assist personnel with program access, folder and printer mapping, and other Windows user configuration
• Process User Create/Delete/Modify requests including building users into NT and Exchange
• Process requests to set up conference calls and WebEx sessions.
Secondary Duties: Handle calls from court personnel requiring education and assistance troubleshooting desktop issues

Qualifications

Troubleshooting via phone: Expert PC Support
Overall: intermediate/advanced
Troubleshooting physical PC connections: intermediate/advanced
Troubleshooting internet connectivity: intermediate/advanced
Windows 8.1: intermediate/advanced - 1 yr exp
Troubleshooting via email: intermediate
Windows Vista: intermediate - 1 yr exp
MS Active Directory: intermediate - 1 yr exp
MS Office 7 /13 - intermediate - 1 yr exp
AZTurboCourt/eFiling: beginner
Legal Terminology: beginner
MS Exchange: beginner - 1 yr exp
MS Office 365 - beginner - 0.5 yr exp

Additional Information

All your information will be kept confidential according to EEO guidelines. All candidates who are authorized to work in US are encouraged to apply.
Most of our positions require candidate to clear the background check prior to commencing the assignment.