Implementation & Enablement Manager, Strategic Accounts (North America)

StructureFlow is the AI-powered structural intelligence platform that helps legal, finance, tax, and corporate teams model and communicate complex projects, structures and transactions. We're building out North American Client Success capacity so our largest clients have a named, on-the-ground partner for onboarding, training, and day-to-day delivery.

The role
You'll work with our largest strategic accounts in North America, owning everything that turns a signed contract into confident, active users: structured onboarding, adoption training, and responsive support in the client's time zone.

You'll work in a pair. Each strategic account has a commercial lead who owns the relationship, the renewal, and any expansion. You own delivery. That split is deliberate. It gives the client a named contact for the work itself, and it means you're never selling to the people you're training.

You'll also be the North American point of contact for our UK Client Success team, picking up requests that need someone in-region, and you'll support pilots at strategic accounts through to conversion.

This is a role for someone who wants to be in the room. You'll be on client sites when needed, running sessions with partners, associates, analysts and support teams, and you'll need to enjoy that.

What you'll do

Support pilots at strategic accounts, then continue as delivery lead once the account converts

Run end-to-end onboarding at strategic accounts, from kick-off through go-live

Design and deliver training for end users, power users, and champions, in person and remotely

Help clients embed StructureFlow into live matter and project work, not just complete a checklist

Act as the in-region contact for requests routed from the UK Client Success team

Provide high-quality support: triage, resolve or escalated, and close the loop

Build enablement assets - guides, FAQs, training materials - that scale beyond the accounts you touch

Run proactive early-life check-ins and watch adoption signals through the first 30-90 days

Feed voice-of-customer insight to Product and Client Success

Partner with the account's commercial lead on planning and account reviews, without owning commercial outcomes

Keep accurate records in our CRM and CS tools

Success looks like

Predictable, high-quality onboardings and strong time-to-value at strategic accounts

Trained champions who drive adoption inside their own firms

Adoption spreading beyond the initial team or practice area

Strong health indicators on onboarding and support

A repeatable North American onboarding and enablement playbook

3-5+ years in B2B SaaS implementation, onboarding, or enablement and training

Experience delivering training to legal professionals, or to a comparably senior professional audience. You don't need a JD, but you do need to have held a room of people at that level.

Working knowledge of how legal or professional services teams operate: paralegal, company secretarial, law firm training, KM or innovation backgrounds are all strong routes into this role.

Confidence presenting live and running training that changes how people work

Genuine interest in teaching and in technology, and satisfaction in watching a client actually get value from a product

Strong project discipline across multiple concurrent accounts

Empathy for sophisticated users with varying tech comfort

Clear written communication and documentation habits

Willingness to travel regularly across North America, including at short notice

Right to work in the United States

Essential

LegalTech or professional services SaaS experience

Experience building training curricula or knowledge bases

Familiarity with CRM and CS tooling (HubSpot, Salesforce, Intercom, Zendesk)

Desirable/not required

JD or practising lawyer background

Deep corporate or transactional law expertise - you'll learn StructureFlow and the core use cases here

This role is not

A commercial CSM role with renewal or expansion ownership

A sales engineering or pre-sales role - our sales team runs its own demos

People management

A ticket queue - training and onboarding ownership is the core of it

Competitive salary and performance-based bonus.

Generous PTO policy - 25 days is standard for our global team

Healthcare (medical, dental, vision)

401(K)

Flexible working - a combination of remote work, and business travel

Learning & Development budget

Opportunity to join a dynamic, early-stage startup in our mission to transform how legal, professional services firms and alternative finance funds master complexity

High impact work that really matters - success in this role will drive our company forward and have an outsized impact on our business and clients

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