System Services Representative (SSR) for the ATLANTA, GA

Introduction At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress. Your role and responsibilities IBM seeks to hire a hardware computer technician; System Services Representative (SSR) for the ATLANTA, GA area. This role is an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, printers, software, and operating systems. SSRs are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation, and environmental factors which may impact product performance or impair the client's IT operation. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, SSRs are the IBM technical interface to clients and manage the situation until the problem is resolved. Can work in both consumer homes and/or enterprise environments in the ATLANTA, GA area. Note: This role requires candidates to have a valid driver’s license and a reliable vehicle. Required technical and professional expertise Have experience in Customer Service & Customer Interaction Self-motivator and enjoys working in a team environment Problem solving skills 1+ yrs prior experience in field repair of computer or mechanical equipment Preferred technical and professional experience Have experience in Customer Service & Customer Interaction Self-motivator and enjoys working in a team environment Problem solving skills 3+ yrs prior experience in field repair of computer, networking, and mechanical equipment IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr IBM Computing