Contact Center Solutions Architect
ClearBridge Technology Group
Contact Center Solutions Architect
Our client, a leading Consulting Firm, is in need of a Contact Center Solutions Architect for an initial 6 month remote contract supporting a customer in Los Angeles, CA. The Contact Center Solutions Architect will be initially responsible for the planning and design of a migration from Genesys Engage to NICE CXone.
Required Skills:
- 7 – 10 years of experience working as a Contact Center Solutions Architect.
- Experience designing contact center migrations to NICE CXone platform, ideally from Genesys, however, can be any other platform to include, Avaya, Five9, Amazon, etc.
- Experience designing contact center migrations / upgrades in a cloud environment, ideally, AWS or Azure.
- Experience developing architecture diagrams, preferably with Visio or similar tool.
- Experience supporting contact center implementation / migration projects, specifically around Genesys and NICE.
- 30% travel to Los Angeles, CA.
Preferred or Nice to Have Skills:
- TOGAF architecture methodology experience.
Vacancy posted 5 days ago
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