Registered Nurse - Telephone Triage Call Center

Remote Role

Certs: CA RN license and Home State License Must have the following skills applying the nursing process: Assessing, Planning, Clinical Decision Making, Nursing Diagnosis, Teaching, Disposition, and high Customer Service Skills. Good phone skills, superb assessment skills, critical thinking, customer service skills, sedentary job with headset and much interacting with patients and the rest of the team over chat tools. Fast pace except for some of the graves shifts are quiet. Aids patients in obtaining the correct level of care with the appropriate provider at the right time. Provides advance clinical telephone support to Sutter Health patients, other callers, in-basket and other remote support for physicians, and limited in-clinic support. Uses the nursing process, input from physicians, and Sutter Health's approved telephone nursing guidelines and protocols to maintain highly efficient operations, to provide quality care, and to ensure positive patient outcomes. Assesses patients' needs, appropriately dispositions cases, collaborates with the clinic and hospital-based providers to renew electronic prescriptions, identifies hospital and community resources, consultations and referrals, and performs nursing follow-up activities. Clinical support includes assisting physician partners with message management and other communications within the electronic medical record (EMR) system, as well as limited patient care in an outpatient setting.