Director of Clinical Operations

Job Description

Job Description

Position Summary: Directs CHHA Intake, Scheduling and Central Supply. Ensures timely referral processing, efficient scheduling of ordered services and reliable clinical supplies. Aligns workflows with approved clinical capacity to improve patient experience, efficiency and financial performance. Central Supply also supports other agency service lines through agreed processes.

Schedule: Monday - Friday, Days

Qualifications :

• Education: Minimum of Bachelor’s degree in related field required (i.e. clinical disciplines, business) . Master’s degree in a clinical discipline, health services management, healthcare administration preferred.

• Experience: Minimum of five years of clinical experience, including at least one year providing home health services in a certified, licensed or hospital-approved agency, and/or minimum of five years experience with home care patient access, scheduling or clinical operations and at least three years of demonstrated healthcare leadership experience.
• Licensure: Clinical discipline license in good standing. [RN, OT, PT, SLP, LMSW or LCSW]

Responsibilities:

• Lead, mentor and evaluate assigned managers or supervisors. Establish expectations, staffing, training and coverage; hold leaders accountable for department performance and staff development.
• Direct timely and accurate CHHA referral processing and admission coordination. Establish standard processes for start of care, resumption of care and transfers, with clinical review and escalation as required.
• Oversee intake processes for insurance verification, prior authorization and required referral documentation. Partner with Patient Financial Services and clinical leaders to resolve barriers, maximize appropriate reimbursement and minimize uncompensated care.
• Maintain responsive communication with referral sources, hospital care coordinators, patients and internal teams. Track referral barriers and declinations and coordinate alternate-provider communication.
• Direct efficient scheduling of CHHA professional visits according to orders, agency protocols and applicable requirements. Promote continuity, timely service and effective use of clinician time through oversight and established processes.
• Partner with clinical directors and CTMs on capacity, visit priorities, geography and coverage needs. Maintain escalation processes for unfilled visits and urgent scheduling barriers; clinical leaders retain patient-care and clinical assignment decisions.
• Oversee Central Supply inventory, ordering, distribution and vendor coordination within delegated purchasing authority. Set reliable service processes and track availability, waste and cost across benefiting service lines.
• Coordinate operational scheduling processes for holiday, on-call and vacation coverage with clinical leaders. Align scheduling support with approved orientation and preceptor plans supplied by Workforce Partnerships and Programs and Education.
• Improve workflows and use agency technology to reduce avoidable delays, errors and cost. Partner with IT, Quality and other departments on implementation.

• Manage assigned budgets and monitor agreed KPIs for access, scheduling, customer service, supply performance and expense. Recommend operational staffing and infrastructure as demand changes.
• Other duties as assigned.

Salary: $75,192 - $145,746

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