Medical Scheduler

Overview

UnityPoint Clinic

Medical Scheduler

PACE (Program of All-Inclusive Care for the Elderly)

Monday-Friday 8:00AM-4:30PM

Waterloo, IA

Under supervision of the PACE Business Manager, will perform secretarial duties for PACE utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties include scheduling appointments, entering authorizations, compiling reports, and handling outside correspondence including consultation reports.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Care Coordination • Coordinates with PACE providers and participant on any outpatient services or referrals to outside specialty providers. Submits appropriate information to outside providers.• Schedule and confirm participant diagnostic appointments, surgeries and medical consultations (All outside medical appointments and procedures.)• Maintains the authorization system with all appointments, cancellations, dates, etc.. Also works the non-authorized pend report as instructed.• Coordinates with transportation and IDT regarding appointments.• Utilizes PACE third party authorization system to authorize all external appointments and communicates those authorization numbers to the external providers. Completes EMR tasks within time framed required.• Attends Interdisciplinary Team meeting to communicate appropriate information regarding medical procedures/appointments for participants.• Processes and tracks physician supplemental orders to assure timely paperwork.

Customer Service • May serve as backup for Front Desk Receptionist where duties could include receiving incoming phone calls and relaying them to appropriate personnel, utilizing voice mail system and overhead paging, greeting and screening visitors to Pace and notifying appropriate personnel of their arrival.• Uses a professional approach with all participants, families, staff and the general public.• Processes and tracks physician supplemental orders to assure timely paperwork.• Obtain medical information for clinical staff to review regarding specialty provider visits.

Qualifications

Education

High school diploma or GED.

Experience

Minimum of one year medical office experience required.

License(s)/Certification(s)

Maintain current Mandatory Reporter status