Senior Technical Site Support

Develop and efficiently operate all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures Provide support for facility IT systems and end users, including shop floor systems, MES, ERP, servers, LAN/WAN equipment, desktops, laptops, communication, and collaboration systems Assist with troubleshooting and problem determination/resolution Collaborate with regional and global Digital and Transformation teams to maintain the service catalogue and service level agreements Participate in local, regional, and global Digital and Transformation projects Coordinate project rollouts at the local site level Use Service Management tools to track workloads Participate in the on-call support rotation Maintain a clean, orderly, and safe work area Demonstrate exemplary behavior regarding IT security Comply with regulations, policies, procedures, safety rules, environmental health and safety requirements, and the corporate Code of Conduct Support and contribute to Lean Sigma programs and activities Perform other duties as assigned based on business needs Requirements Bachelor's Degree in Computer Science, or equivalent experience required 3+ years of experience in IT support and/or IT operations, ideally in a regulatory manufacturing environment Experience collaborating within international teams Excellent interpersonal and communication skills Strong service orientation Ability to work on own initiative and meet deadlines Openness to change and preparedness to drive change Required language: English Desktop support, including MS Office Suite MS Windows Server administration Network technologies/protocols and administration Microsoft Active Directory Microsoft Office 365 Ability to comply with company safety and quality policies Ability to comply with relevant SOPs and regulatory requirements, including cGMP, Computer System Validation, and 21 CFR Part 11 ITIL Foundations v3 preferred Willingness/ability to travel up to 10%, up to 26 business days per year Ability to perform light exertion involving up to 20 lbs/9 kg Where permitted by law, satisfactory completion of background screening is required for employment Core Competencies Demonstrates expertise in IT support and operations, with a strong focus on regulatory compliance and service orientation. Proficient in managing infrastructure, end-user devices, and collaborating on digital transformation projects. Highest-signal resume keywords IT Support Experience MS Windows Server Administration Network Technologies/Protocols Microsoft Active Directory CGMP Compliance ATS Optimization Keywords Hard Skills Desktop Support MS Office Suite Microsoft Office 365 Service Management Tools Troubleshooting Problem Resolution Regulatory Requirements Computer System Validation 21 CFR Part 11 Lean Sigma Programs Soft Skills Excellent Interpersonal Skills Strong Service Orientation Ability to Work Independently Openness to Change Communication Skills Certifications & Qualifications Bachelor's Degree in Computer Science ITIL Foundations v3 Industry Keywords Regulatory Manufacturing Environment Safety Policies Quality Policies SOPs Tools & Technologies LAN/WAN Equipment Collaboration Systems MES ERP #J-18808-Ljbffr West Pharmaceutical Services, Inc