Full-Time Facility Administrator

Job Overview The Full-Time Facility Administrator assures that the day-to-day operations of the on-site facilities run smoothly by assisting the General Manager. This position supports the General Manager and is responsible for meeting assigned goals and objectives, ensuring effective and efficient day-to-day operations of the community, upholding the aesthetics of the community as directed by the Board, and ensuring that the highest level of service is provided to residents, their families, friends, and guests. Compensation $21-24/hr Your Responsibilities Greeting Residents and Guests: welcoming residents with a smile and verbal greeting. Facility Opening and Closing Procedures Telephone – first in line for all incoming calls. Telephone system message maintenance, routine system maintenance, system programming. Updating of Age Verification process Coordinate facility rental requests Maintain and update the website with current documents and resident information. Connect – Workorder System Monitoring and Input Connect – Customer Service Update Calls Register new homeowners and issue access cards and transponders. Assist in ensuring that the facility amenities are properly maintained and repaired as needed. Assist in the implementation of the association’s rules and regulations as they relate to the community facility. Receives and processes mail as directed. Committee Meeting Support – room setup, break down, food and beverage coordination. Respond to homeowner inquiries regarding usage and general facility issues in a professional manner. Assist the Architectural Review Committee with application intake and management. Ensure all customer service calls and related work orders are handled in accordance with established procedures. Represent professionalism and FirstService Residential's standards of operations to clients and fellow staff at all times. Perform other duties as required based on Board of Directors’ requests, supervisor instructions, or as deemed appropriate. Skills & Qualifications Interfaces with homeowners, customers, and co-workers. Great attendance, good work quality, positive contributor, works well in a team environment, strong people skills. Innovation: assists in resolving situations and concerns. Honesty: truthful, trustworthy, does what is right, fair and objective, possesses integrity, treats others with maturity. Loyalty: committed to the organization’s goals, respects efforts, defends company name, gives best effort. Initiative: ability to think, work, and make independent decisions based on sound judgment. High proficiency in PC technology, club management system, and all MS Office applications. Excellent written and verbal skills. Excellent time management, organizational, and follow‑up skills. Ability to manage competing priorities and assignments. Comfortable working in a fast‑paced environment with continuous improvement. Flexible and adaptable to rapid change. Strong customer‑service skills required for face‑to‑face interactions with members, residents, developers, potential home buyers, and the general public. Ability to independently answer and place telephone calls, and listen to voice mail messages. Ability to handle difficult clients and personalities with strength and professionalism. Effective teamwork, constructive communication, and commitment to diversity. Education & Experience High School Graduate Proficient in English. Excellent general math skills. Ability to gather information quickly and make sound decisions without supervision. Physical Requirements And Working Environment Must be able to lift 25 lbs., set up and remove tables and chairs for events. Must be able to sit and stand for extended periods. Must be able to move around the property to oversee vendors and attend events. Must have finger dexterity for typing/using a keyboard. Occasional overtime may be required based on business needs. Consistent and regular attendance required. What We Offer Medical, dental, and vision plans (full time and those working 30+ hours) Part‑time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company paid holidays Pet insurance available Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account Equal‑Opportunity Employment FirstService Residential is an equal‑opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, or any other protected status. Background Check and AEDT Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check. We may utilize an Automated Employment Decision Tool (AEDT) to evaluate candidate qualifications. Candidates who require an alternative selection process or a reasonable accommodation may request assistance through View email address on click.appcast.io. #J-18808-Ljbffr FirstService Residential