Service Coordinator

Service Coordinator

QXO, Inc. is the largest publicly traded distributor of roofing, waterproofing, and related products, and the second largest publicly traded distributor of lumber and building materials in North America. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth.

The Service Coordinator is responsible for managing service requests, coordinating schedules, and ensuring a positive customer experience throughout the service process. This role serves as a central point of communication between customers, field personnel, operations teams, and management to ensure service issues are documented, scheduled, and resolved efficiently. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment.

What You'll Do:

Service Coordination & Scheduling

• Receive, review, and process service requests from customers, builders, field personnel, and internal teams
• Coordinate service appointments based on technician availability, job scope, and customer needs
• Schedule, confirm, and track service calls to ensure timely completion
• Monitor service workflows and adjust schedules as needed to maximize efficiency

Order Management & Documentation

• Create, update, and maintain service orders within company systems
• Accurately document service requests, notes, status updates, and completion details
• Maintain organized records and ensure service information is current and complete
• Support service closeout activities, including documentation review and follow-up coordination

Customer Service & Communication

• Provide professional, courteous, and responsive customer support
• Communicate service timelines, expectations, and updates clearly to customers and stakeholders
• Address customer concerns and assist with issue resolution
• Build positive relationships with customers, field teams, and internal departments

Operational Support

• Coordinate with service technicians, field personnel, warehouse teams, and management to support service operations
• Monitor open service requests and proactively follow up to ensure completion
• Assist with ordering or coordinating materials needed to complete service work
• Support continuous improvement efforts to enhance service efficiency and customer satisfaction

Team Collaboration

• Work closely with cross-functional teams to ensure seamless service execution
• Assist with special projects and additional administrative duties as assigned

What You'll Bring:

• Strong customer service and communication skills
• Excellent organizational and time-management abilities
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and follow-through skills
• Ability to work independently and as part of a team
• 12 years of customer service, service coordination, dispatch, scheduling, or administrative experience
• Experience in building materials, construction, millwork, service, warranty, or related industries
• Knowledge of windows, doors, trim, or related building products preferred
• Proficiency with Microsoft Office and business software systems
• Experience with ERP, scheduling, or service management systems preferred
• Primarily office-based work environment with regular interaction across operational teams
• Frequent communication with customers, technicians, and internal departments
• Ability to sit and work at a computer for extended periods
• Occasional interaction with warehouse, service, or operational environments
• May require flexibility to support business and scheduling needs

What You'll Earn:

• Health Care Benefits
• Paid Time Off

Benefits for union-represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.