Account Manager

Full-time Description Maintain and grow assigned block of broker clients to maximize client satisfaction and strengthen personal and professional relationships. Provide prompt, efficient, high-quality service to our broker partners and clients. Must understand products to ensure the correct setup in the Benefit Administration systems and be able to assist with answering product questions. Develop, maintain, and maximize relationships with our broker partners, their clients, and our carrier partners. Serve as a technical resource and guide on ancillary lines of coverage for brokers, clients, and sales reps. Onsite meetings with brokers, their clients, and our carrier partners. Coordinate and conduct weekly book of business calls for your assigned Sales Representative and team. Facilitate new and renewal process to ensure Benefit Administration systems are set up for open enrollment and timelines are communicated to our broker partners. Manage all carrier and platform transitions. Assist with setting up Call Center for new and renewal cases. Manage connections and integrations as needed for all TPA and Hybrid groups. Train new group administrators on chosen Benefit Administration system during the implementation or renewal process. Requirements Required Skills/Abilities: At least one year of professional work experience preferred. Experience with Benefit Administration Systems preferred. Must be able to work in a fast-paced environment. Self-motivated and goal oriented. The ideal candidate will be comfortable with all methods of communication: in person, phone, and email. Must learn quickly. The candidate should have a sense of urgency and take pride in their work. Must be comfortable in a team environment. Must solve complex issues and articulate resolution to broker and client clearly and concisely. Strong organizational, time management and follow-through skills. Highly proficient in the basics of Microsoft Excel, Word, and Outlook. Desire to continually learn new products, services, and processes. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.aa415a4b-8b21-40fc-a65c-70d2b25ca29a