Customer Service Team Lead - Medicare & Call Center
Santa Clara Family Health Plan
Santa Clara Family Health Plan is seeking a Customer Service Supervisor to oversee the day-to-day operations of the Call Center team, ensuring service excellence, Medicare/Medi-Cal compliance, and KPI achievement. This role leads Customer Service Representatives and Transportation Coordinators while collaborating with management to optimize performance. Responsibilities include coaching CSRs, adjusting staffing, developing training materials, and reporting progress to leadership. #J-18808-Ljbffr Santa Clara Family Health Plan
Vacancy posted 16 hours ago
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