Impressions Specialist - Talk to People. Build Relationships. Grow Your Career.

Job Description

Job Description

First impressions matter. At Plastic Printers, ours start with you.Impressions Specialist - Get paid to learn customer service, consulting, relationship building, sales, product expertise, and business communication from the ground up.Are you the person who can strike up a conversation with anyone?Do you genuinely enjoy helping people, solving problems, and making someone's day better?Do you want a career where you'll learn valuable business, customer service, consulting, and communication skills that can open doors for years to come?If so, keep reading.At Plastic Printers, we're looking for energetic, positive people who love connecting with others and want to grow professionally.No printing experience?No problem.We'll teach you our products, our industry, and our process.What we cannot teach is a genuine love for people.What Is an Impressions Specialist?Think of yourself as the first connection.The first conversation.The first impression.When customers call, chat, or email us, you're often the first person they meet.You'll help them:Explore ideasAsk questionsFind solutionsStart projectsFeel confident they're working with the right companyYou won't need to know how every product is manufactured.You don't need years of industry experience.You simply need to be curious, eager to learn, and excited to help people.Why This Role Is DifferentMany customer service jobs are about handling complaints.This role is about creating opportunities.Every day you'll:Talk with business owners, marketers, event planners, and professionalsLearn about different industries and projectsHelp customers bring ideas to lifeBuild relationships through phone, chat, and emailDiscover solutions that fit customer needsGain confidence communicating with all kinds of peopleYou'll be learning skills that apply far beyond this role:Customer ServiceBusiness CommunicationConsultingRelationship BuildingSales FundamentalsProblem SolvingProject CoordinationWhat You'll Be DoingSpeak with customers by phone, chat, and emailGuide customers through products and servicesGather project information and requirementsAssist with new orders and repeat ordersHelp customers find the best solutions for their goalsKeep customer information organized and accurateHelp new customers get their first project started and assist existing customers with quick and easy reordersContinuously learn about products, services, and customer needsExpect lots of interaction and conversation throughout your day.If talking to people energizes you, you'll love it here.You'll Thrive In This Role If You...Enjoy meeting and talking with new peopleGet energized by conversations and helping othersAre naturally curious and ask good questionsListen carefully before offering solutionsLike learning new thingsStay positive in a fast-paced environmentWant a career, not just a jobEnjoy working as part of a teamGrowth OpportunitiesThis role is designed as a foundation for future growth.As your knowledge, confidence, and expertise grow, you'll have opportunities to expand into areas such as:Client Engagement - Building stronger customer relationships and guiding clients through more complex projectsCustomer Satisfaction - Helping improve the overall customer experience and long-term retentionWorkflow Coordination - Working across teams to write jobs proficiently, scheduling them on necessary presses, and keep projects moving efficiently from order to deliverySales and Growth - Identifying opportunities to help customers expand their programs and solutions, learn to upsell and identify referral opportunitiesPartnerships - Supporting strategic relationships with customers, organizations, and business partnersMany of the skills learned in this role become valuable throughout your entire career. Whether your future is in customer service, sales, account management, operations, consulting, or leadership, this role provides a strong foundation for professional growth.What You'll NeedAbility to work on-site in Hastings, MinnesotaStrong communication skillsPositive attitudeDesire to learn and growInterest in helping customers succeedHelpful, but not required:Customer service experienceRetail experienceHospitality experienceSales experienceCall center experienceAccount management experienceWe'll provide the training.You bring the positive attitude and willingness to learn.What You'll GetPaid TrainingMedical, Dental, Vision and Life Insurance401(k) with Company MatchPTO and Holiday PayCareer Growth OpportunitiesTeam Events and CelebrationsA Positive and Supportive CultureWhy People Succeed HereThe people who thrive in this role aren't necessarily printing experts.They're people people.They enjoy conversations.They enjoy helping.They enjoy learning.And they want to build skills that will help them grow personally and professionally.Ready to Make an Impression?If you're excited about helping customers, building relationships, learning valuable business skills, and growing your career, we'd love to meet you.Apply today and start building a career that begins with great conversations.