Senior Client Support Specialist

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Client Support Specialist About your role: As a Senior Client Support Specialist, you will support the daily analysis and resolution of settlement exceptions for Bank of America clients, including Automated Clearing House (ACH), payment transaction settlement (PTS), and debit suspense activity. You will work across client contacts, bank partners, and internal teams at Fiserv to research discrepancies, correct account issues, and help ensure accurate, timely digital payment settlement. What you'll do: Resolve funding and settlement reject issues by researching transaction discrepancies and taking corrective action within established service timeframes. Investigate and correct account setup issues that lead to funding or settlement rejects across merchant and client portfolios. Support Merchant Portfolio Analysts with account inquiries related to funding exceptions, settlement rejects, and transaction research. Educate merchants and bank partners on root causes of funding and settlement rejects and provide guidance to help reduce repeat issues. Navigate multiple systems, including North, South, proprietary platforms, and TSYS applications, to analyze activity and resolve exceptions accurately. Complete assigned work with a high degree of professionalism, accuracy, and responsiveness while managing stringent deadlines. Provide support across additional business areas as needed based on workflow demands and team priorities. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 2+ years of experience in client support, customer service, operations support, or payment exception processing in a financial services, merchant services, or banking environment. 2+ years of experience researching and resolving transaction discrepancies, funding exceptions, settlement rejects, or related payment operations issues. Experience using multiple systems and applications to investigate account activity, document findings, and complete issue resolution with accuracy. Ability to communicate clearly with clients, bank partners, and internal stakeholders through professional email and verbal communication. High School Diploma or higher, or an equivalent combination of education, related experience and/or military experience. Experience that would be great to have: Experience supporting merchant services or digital payment settlement operations. Knowledge of card brands, including Visa, Mastercard, American Express, and Discover. Knowledge of settlement processes, reject handling, or suspense account research. Experience working with TSYS or similar payment processing platforms. How you'll work: This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This role requires use of a computer and audio equipment. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being. Paid holidays and generous time away policies. No-cost mental health support through Employee Assistance Programs. Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. Eight Employee Resource Groups to foster a collaborative culture and expand your network. Unparalleled professional growth with training, development, and internal mobility opportunities. Medical, dental, vision, life, and disability insurance options available from day one. Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan. Tuition assistance and reimbursement program. Paid parental and military leave. Salary Range: $38,400.00-$48,000.00 These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.