Full Time Receptionist

Job Title / Position

Hospice Receptionist

Reports To

Executive Director/Administrator

Location

Billings Montana

Salary

$16-18 / hourly

Hours

8AM - 4:30PM M-F

Intro

Stillwater Hospice is a dynamic, growing and exciting company and we are looking for part time receptionist in Billings! Since 2017, stillwater has proven to be the hospice of choice and is the largest hospice provider in the area. If you are a self-driven, dedicated, organized, detailed professional that is compassionate, responsible and reliable.

Job Description Summary

We are seeking a compassionate, professional, and organized Hospice Receptionist to be the first point of contact for patients, families, staff, and visitors. The ideal candidate will provide administrative support while fostering a welcoming and respectful environment that reflects the values of hospice care.

Key Responsibilities

• Greet patients, families, visitors, and staff with empathy and professionalism.
• Answer and direct incoming calls in a timely and courteous manner.
• Provide information and assistance to callers and visitors, ensuring clear and accurate communication.
• Maintain a clean, calm, and welcoming front desk and lobby area.
• Manage incoming and outgoing mail and deliveries.
• Schedule appointments, meetings, and conference rooms as needed.
• Perform clerical duties including data entry, scanning, filing, and copying.
• Coordinate with clinical and administrative staff to support daily operations.
• Monitor and manage front office supplies and inventory.
• Maintain confidentiality of all patient and organizational information in accordance with HIPAA and company policies.
• Support emergency response protocols and follow procedures in sensitive or urgent situations.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist or administrative experience preferred, ideally in healthcare or hospice setting.
• Strong interpersonal and communication skills.
• Ability to handle sensitive situations with empathy and discretion.
• Proficient in Microsoft Office (Word, Excel, Outlook) and general office equipment.
• Excellent organizational and multitasking abilities.
• Calm and compassionate demeanor, especially under pressure.

Work Environment

• Office-based role in a hospice care environment.
• Frequent interaction with individuals in emotionally sensitive situations.
• Requires sitting for extended periods and occasional light lifting (up to 20 lbs).